SM
SIVAMOORTHI M
Store Manager at Reliance Retail Ltd
United Arab EmiratesWork Experience
Reliance Retail Ltd
Sep 2022 - Present -2 yrs, 9 months
- Job Details:Oversee daily store operations, ensuring efficiency and adherence to company policies. Lead, train, and manage staff to meet sales targets and provide excellent customer service. Monitor and manage inventory levels, ensuring stock availability and timely replenishment. Develop strategies to increase sales and profitability while maintaining store standards. Resolve customer issues quickly to maintain satisfaction and encourage repeat business. Collaborate with corporate management to align business goals and execute marketing campaigns. Ensure compliance with health and safety regulations to maintain a safe environment. Analyze financial data to forecast sales, manage budgets, and report performance to senior management.
Reliance Retail Ltd
Jun 2019 - Aug 2022 -3 yrs, 2 months
- Job Details:Successfully managed P&L, achieving a 15.6% EBITDA margin through cost-effective operations. Led a team of 52 to achieve 91% of sales, generated sales revenue of ₹12 cr over 15,814 sq.ft FY 23-24. Improved conversion rate (28%) and average transaction size (ATS: ₹2050), surpassing targets by 5%. Implemented effective loss prevention measures, reducing shrinkage from 0.20% to 0.12%. Strengthened product category contributions, increasing women's western wear sales from 9% to 12%.
Levi’s Strauss Pvt Ltd
Jun 2014 - May 2019 -4 yrs, 11 months
- Job Details:Increased sales revenue by 22%, improved customer satisfaction scores by 90% through focused staff training product knowledge. Achieved 6% increase in store profitability by implementing cost-saving measures & inventory controls. Ensured full compliance with retail policies, optimizing operational efficiency.
Education
Bachelor's Degree in Electronics and Communication Engineering
Jan 2010 - Jan 2014 - 4 yr
Skills
Languages
English
BeginnerHindi
BeginnerMalayalam
Beginner