
Sarah Hassan Mohamed
Project Manager at Oworkers
6th of October, Giza, EgyptWork Experience
Country HeadFull Time
Jan 2023 - Jan 2024 -1 yr
Egypt , Cairo
- Job Details:Ensure all operations are carried out in an appropriate, cost-effective way. Improve operational management systems, processes, and best practices. Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant. Formulate strategic and operational objectives. Examine financial data and use it to improve profitability. Manage budgets and forecasts. Perform quality controls and monitor production KPIs. Recruit, train and supervise staff. Find ways to increase the quality of customer service. Manage and supervise Operation, Human Resources, Finance, and All administration tasks.
Project ManagerFull Time
Jan 2021 - Present -4 yrs, 6 months
Egypt , Cairo
- Job Details:Meeting clients or/and CEO to Understand the SLA , test the tools, plan for new projects Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules ,Client meeting. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements Create internal processes / training material for each projects Distribute knowledges updates and tasks Cascade any changes in headcount or new employees requirements from CEO or client to HR team Identify and manage potentials problems Daily communications with clients about the projects : quality / productivity / complaints / problems / new processes and communicate it to the team Generate Client reports "biweekly, monthly, on demand" Additional tasks assigned by CEO for company expansion
Project Manager AssistantFull Time
Oct 2019 - Jan 2021 -1 yr, 3 months
Egypt , Cairo
- Job Details:Assist in managing all operations 24/7 Contributing to the planning and development of projects. Supporting the coordination and management of projects. Researching information as required. Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc. Keeping track of and reporting on project progress. Completing any tasks assigned by the Project Manager in an efficient and timely manner. Responsible for handling and resolution of agents' issues / Coaching agents on performance / addressing behavioral issues / cascading higher management's decisions to agents / sending performance reports to agents / track agents records' / sending performance reports to higher management "
Helpdesk Operation managerFull Time
Spree
Oct 2018 - Oct 2019 -1 yr
Egypt , Giza
- Job Details: Managing and moderation all company’s related social media accounts and web chat Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. Conduct staff performance reviews; assess needs, cost/benefit analysis and other operational strategy assessments. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
Operation Team ManagerFull Time
Xceed
Jun 2017 - Oct 2018 -1 yr, 4 months
Egypt
- Job Details:Americana offshore account
Education
MBA in Global Management
ESLSCA Business SchoolJan 2020 - Jan 2022 - 2 yr
Technical Diploma in Global Management
ESLSCA Business SchoolJan 2020 - Jan 2021 - 1 Year
BSc in Faculty of IT and Computer
Modern Academy in Maadi (MAM)Jan 2003 - Jan 2009 - 6 yr
High School - Thanaweya Amma
Om El Mo'mnienJan 2002
Achievements
Top performer 3 quarters in 2014 1 quarter in 2015 Top seller team 7 months in 2014 5 months in 2015 Launching Call Center Department - Spree in 2019 Lunching 5 projects from scratch and achieving client performance metrics
Skills
- GSM, Internet
- Call Center
- Microsoft Office
- CRM & BSCS, CX & Citrix
- Training
- Teaching
- Customer Service
- Customer Care
- Operations Management
- Communication skills
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Languages
Arabic
FluentEnglish
AdvancedKorean
IntermediateTurkish
Beginner
Training & Certifications
Managing expectations and coaching performance
AB associates management consultants·2016Managing expectations and coaching performance
AB associates management consultants·2016GTD
Brainquil – David Allen·2016GTD
Brainquil – David Allen·2016Certificate of Recognition
du Telecommunications company·2014Top Performance Certificate
Xceed·2014Certificate of Recognition
Xceed·2013TTT
Xceed & du·2012Certificate of Excellence
du Telecommunications company·2012Certificate of Excellence
du Telecommunications company·2011The Dale Carnegie Seminar in Effective Communications and Human Relations:-
Dale Carnegie ·2010Basic Business Skills Acquisition (BBSA)
Future Generation Foundation - Cairo University·2010