Basic Info
Sarah Mohamed
7 years
Giza, Egypt
Bachelor's Degree
Manager
Work Experience
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Project Manager at Xceed - Qlik international account.
Experience DetailsProject Manager Customer Service/Support, Operations/Management Manager N/A Company DetailsXceed - Qlik international account. (multinational) Egypt N/A Outsourcing/Offshoring N/A
Jan 2015 to present (2 years 8 months)
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Inbound Team leader - Te Data Tech support. at Te Data
Experience DetailsInbound Team leader - Te Data Tech support. Customer Service/Support Manager N/A Company DetailsTe Data Giza, Egypt 501-1000 employees Telecommunications N/A
Jan 2016 to present (1 year 8 months)
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Training Coordinator at Xceed
Experience DetailsTraining Coordinator Administration, Training/Instructor Experienced (Non-Manager)
Manage all related training reports internally with HR and externally with the clients Company DetailsXceed (multinational) Giza, Egypt More than 1000 employees Outsourcing/Offshoring N/A
Feb 2013 to present (4 years 7 months)
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Team Manager at Xceed
Experience DetailsTeam Manager Customer Service/Support, Operations/Management Manager Americana offshore account Company DetailsXceed (multinational) Egypt More than 1000 employees Outsourcing/Offshoring N/A
Jun 2017 to present (3 months)
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Client Relation at Fridal
Experience DetailsClient Relation Administration Experienced (Non-Manager) N/A Company DetailsFridal Egypt N/A FMCG N/A
Jan 2017 to Jun 2017 (5 months)
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Outbound & Sales Team Leader July 2014 till now. at Xceed - Emirates Integrated Telecommunications Company
Experience DetailsOutbound & Sales Team Leader July 2014 till now. Customer Service/Support, Sales/Retail Manager
Customer Service Representative. Company DetailsXceed - Emirates Integrated Telecommunications Company (multinational) Giza, Egypt More than 1000 employees Consumer Services , Outsourcing/Offshoring http://www.xceedcc.com/Home/
Oct 2010 to Dec 2015 (5 years 2 months)
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Project Manager at Xceed - Qlik international account.
Experience DetailsProject Manager Customer Service/Support, Operations/Management Manager N/A Company DetailsXceed - Qlik international account. (multinational) Egypt N/A Outsourcing/Offshoring N/A
Mar 2015 to Jun 2015 (3 months)
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Customer Service Representative at Mobinil
Experience DetailsCustomer Service Representative Customer Service/Support Experienced (Non-Manager)
Customer Service Representative. Company DetailsMobinil Cairo, Egypt More than 1000 employees Telecommunications, Consumer Services https://www.mobinil.com/ar/
Jun 2010 to Oct 2010 (4 months)
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English & Computer teacher at Heaven's Garden pre school
Experience DetailsEnglish & Computer teacher Training/Instructor, Education/Teaching Experienced (Non-Manager) Teaching English and Computer for children under 5 years old Company DetailsHeaven's Garden pre school Egypt 11-50 employees Education, Entertainment N/A
Aug 2009 to Mar 2010 (7 months)
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Achievements
Project Manager at Xceed - Qlik international account. (2015 )
Outbound & Sales Team Leader July 2014 till now. at Xceed - Emirates Integrated Telecommunications Company (2010 - present)
Customer Service Representative at Mobinil (2010 - 2010)
Top performer 3 quarters in 2014 & 1 quarter in 2015 Top seller team 7 months in 2014 & 5 months in 2015
Education
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BSc in Faculty of IT and Computer
Education DetailsBSc Faculty of IT and Computer Modern Academy in maadi, Egypt C / Good / 65 - 75% Computer Science – English Department Graduation Project: Intelligent Object Analyzer (IOA). Grade: Excellent. Modern Academy in maadi
2003 - 2009
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Certifications
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TTT
Jan 2013
Certificate detailsTTT Jan 2013 92 out of 100 N/A 5714 Xceed & du N/A |
Certificate detailsManaging expectations and coaching performance Apr 2016 N/A N/A 5714 AB associates management consultants N/A |
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GTD
Mar 2016
Certificate detailsGTD Mar 2016 N/A N/A 5714 Brainquil – David Allen (GTD getting things done & ou |
Training and Courses
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The Dale Carnegie Seminar in Effective Communications and Human Relations:- at Dale Carnegie
May 2010
Training/Course DetailsThe Dale Carnegie Seminar in Effective Communications and Human Relations:- May 2010 Dale Carnegie Training for:- 1- Core Values and Code of Ethics. 2- Presentation Skills. 3- Communication Skills. 4- World Class Customer Service. 5- Proposal Writing. 6- Negotiation Skills. 7- Resolve Complaints |
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Basic Business Skills Acquisition (BBSA) at Future Generation Foundation - Cairo University
Apr 2010
Training/Course DetailsBasic Business Skills Acquisition (BBSA) Apr 2010 Future Generation Foundation - Cairo University Developed Language Skills by Berlitz Institute. Developed Computer Skills (ICDL) Course by Westwood Misr for Training. Enhanced Presentation & Project Development Skills. Acquired Basic Business Skills Including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing. Communication Skills with Graduate Recourse Program (GRP) |
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GTD at Brainquil – David Allen
Mar 2016
Training/Course DetailsGTD Mar 2016 Brainquil – David Allen (GTD getting things done & outlook 2010) Training for:- 1- Using outlook tasks. 2- Using the calendar. 3- Managing Emails. 4- How it works as a list manager. 5- Categories and lists. 6- Capturing information on the go. |
Training/Course DetailsManaging expectations and coaching performance Apr 2016 AB associates management consultants N/A |
Last update 11 days ago.
Profile Skills and Keywords
? Faculty Of IT And ComputerAdministrationArabicBasic Business Skills Acquisition (BBSA)Business DevelopmentCRM & BSCS, CX & CitrixCall CenterCinemaClient RelationConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeEducationEnglishEnglish & Computer TeacherEntertainmentFMCGFoodGSM, InternetGTDHandles StressHard WorkerInbound Team Leader - Te Data Tech Support.KoreanLeaderManagementManaging Expectations And Coaching PerformanceMicrosoft OfficeOffshoringOutbound & Sales Team Leader July 2014 Till Now.OutsourcingProblem SolverProject ManagerRetailSalesShoppingSupportTTTTeachingTeam ManagerTelecommunicationsThe Dale Carnegie Seminar In Effective Communications And Human Relations:-TrainingTraining CoordinatorWorkXceedXceed - Emirates Integrated Telecommunications CompanyXceed - Qlik International Account.Self-assesed Skills
Tools and Technologies
Microsoft Office
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GSM, Internet
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CRM & BSCS, CX & Citrix
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Fields of Expertise
Call Center
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Teaching
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Training
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Key Skills
Leader, Hard worker, Creative, Problem Solver, Handles StressOnline Presence
