profile-img

Sarah Hassan Mohamed

Project Manager at Oworkers

6th of October, Giza, Egypt

Work Experience

Oworkers

  • Egypt Site DirectorFull Time

    Jan 2024 - Present -1 yr, 6 months

    Egypt

    • Country HeadFull Time

      Jan 2023 - Jan 2024 -1 yr

      Egypt , Cairo

      • Job Details:Ensure all operations are carried out in an appropriate, cost-effective way. Improve operational management systems, processes, and best practices. Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant. Formulate strategic and operational objectives. Examine financial data and use it to improve profitability. Manage budgets and forecasts. Perform quality controls and monitor production KPIs. Recruit, train and supervise staff. Find ways to increase the quality of customer service. Manage and supervise Operation, Human Resources, Finance, and All administration tasks.
    • Performance ManagerFull Time

      Jul 2021 - Present -4 yrs

      • Project ManagerFull Time

        Jan 2021 - Present -4 yrs, 6 months

        Egypt , Cairo

        • Job Details:Meeting clients or/and CEO to Understand the SLA , test the tools, plan for new projects Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules ,Client meeting. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements Create internal processes / training material for each projects Distribute knowledges updates and tasks Cascade any changes in headcount or new employees requirements from CEO or client to HR team Identify and manage potentials problems Daily communications with clients about the projects : quality / productivity / complaints / problems / new processes and communicate it to the team Generate Client reports "biweekly, monthly, on demand" Additional tasks assigned by CEO for company expansion
      • Project Manager AssistantFull Time

        Oct 2019 - Jan 2021 -1 yr, 3 months

        Egypt , Cairo

        • Job Details:Assist in managing all operations 24/7 Contributing to the planning and development of projects. Supporting the coordination and management of projects. Researching information as required. Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc. Keeping track of and reporting on project progress. Completing any tasks assigned by the Project Manager in an efficient and timely manner. Responsible for handling and resolution of agents' issues / Coaching agents on performance / addressing behavioral issues / cascading higher management's decisions to agents / sending performance reports to agents / track agents records' / sending performance reports to higher management "
    • Helpdesk Operation managerFull Time

      Spree

      Oct 2018 - Oct 2019 -1 yr

      Egypt , Giza

      • Job Details: Managing and moderation all company’s related social media accounts and web chat  Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.  Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.  Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.  Conduct staff performance reviews; assess needs, cost/benefit analysis and other operational strategy assessments.  Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
    • Operation Team ManagerFull Time

      Xceed

      Jun 2017 - Oct 2018 -1 yr, 4 months

      Egypt

      • Job Details:Americana offshore account
    • Client RelationFull Time

      FRIDAL

      Jan 2017 - Jun 2017 -5 months

      Egypt , Giza

      • Education

        • MBA in Global Management

          ESLSCA Business School

          Jan 2020 - Jan 2022 - 2 yr

        • Technical Diploma in Global Management

          ESLSCA Business School

          Jan 2020 - Jan 2021 - 1 Year

        • BSc in  Faculty of IT and Computer

          Modern Academy in Maadi (MAM)

          Jan 2003 - Jan 2009 - 6 yr

        • High School - Thanaweya Amma

          Om El Mo'mnien

          Jan 2002 

        Achievements

        Top performer 3 quarters in 2014 1 quarter in 2015 Top seller team 7 months in 2014 5 months in 2015 Launching Call Center Department - Spree in 2019 Lunching 5 projects from scratch and achieving client performance metrics

        Skills

        • GSM, Internet
        • Call Center
        • Microsoft Office
        • CRM & BSCS, CX & Citrix
        • Training
        • Teaching
        • Customer Service
        • Customer Care
        • Operations Management
        • Communication skills
        View More

        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • Korean

          Intermediate
        • Turkish

          Beginner

        Training & Certifications

        • Managing expectations and coaching performance

          AB associates management consultants·2016
        • Managing expectations and coaching performance

          AB associates management consultants·2016
        • GTD

          Brainquil – David Allen·2016
        • GTD

          Brainquil – David Allen·2016
        • Certificate of Recognition

          du Telecommunications company·2014
        • Top Performance Certificate

          Xceed·2014
        • Certificate of Recognition

          Xceed·2013
        • TTT

          Xceed & du·2012
        • Certificate of Excellence

          du Telecommunications company·2012
        • Certificate of Excellence

          du Telecommunications company·2011
        • The Dale Carnegie Seminar in Effective Communications and Human Relations:-

          Dale Carnegie ·2010
        • Basic Business Skills Acquisition (BBSA)

          Future Generation Foundation - Cairo University·2010
        Share this Profile