Basic Info

Sarah Mohamed

7 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Project Manager at Xceed - Qlik international account.

Experience Details

Project Manager

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Xceed - Qlik international account. (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Jan 2015 to present (1 year 11 months)
Inbound Team leader - Te Data Tech support. at Te Data

Experience Details

Inbound Team leader - Te Data Tech support.

Customer Service/Support

Manager

N/A


Company Details

Te Data

Giza, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2016 to present (11 months)
Outbound & Sales Team Leader July 2014 till now. at Xceed - Emirates Integrated Telecommunications Company

Experience Details

Outbound & Sales Team Leader July 2014 till now.

Customer Service/Support, Sales/Retail

Manager

Customer Service Representative.
Outbound Agent Task
Senior Customer Service Representative in 2013
Team delegate from Oct 2011 till Dec 2012.
Assist floor Jan 2013.
Temp inbound Team Leader Task.
Trainer and peer mentor from Nov 2012 till March 2014.
Promoted as Team Leader March 2014 - du account.
Outbound & Sales Team Leader July 2014 - du account.
Inbound Team leader June 2015 - du account.
“Certified as Trainer from both Xceed & Emirates Integrated Telecommunications Company”.


Company Details

Xceed - Emirates Integrated Telecommunications Company (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services , Outsourcing/Offshoring

http://www.xceedcc.com/Home/

Oct 2010 to Dec 2015 (5 years 2 months)
Customer Service Representative at Mobinil

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Customer Service Representative.
New Lines Activation.
Activate new lines to customers & Handling any problems in the new selling process.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

https://www.mobinil.com/ar/

Jun 2010 to Oct 2010 (4 months)
English & Computer teacher at Heaven's Garden pre school

Experience Details

English & Computer teacher

Training/Instructor, Education/Teaching

Experienced (Non-Manager)

Teaching English and Computer for children under 5 years old


Company Details

Heaven's Garden pre school

Egypt

11-50 employees

Education, Entertainment

N/A

Aug 2009 to Mar 2010 (7 months)

Achievements


Project Manager at Xceed - Qlik international account. (2015 )


Outbound & Sales Team Leader July 2014 till now. at Xceed - Emirates Integrated Telecommunications Company (2010 - present)


Customer Service Representative at Mobinil (2010 - 2010)


Top performer 3 quarters in 2014 & 1 quarter in 2015 Top seller team 7 months in 2014 & 5 months in 2015

Education

BSc in  Faculty of IT and Computer

Education Details

BSc

 Faculty of IT and Computer

Modern Academy in maadi, Egypt

C / Good / 65 - 75%

Computer Science – English Department

 Graduation Project: Intelligent Object Analyzer (IOA).  Grade: Excellent.

Modern Academy in maadi
2003 - 2009

Certifications

TTT
Jan 2013

Certificate details

TTT

Jan 2013

92 out of 100

N/A

5714

Xceed & du

N/A

Certificate details

Managing expectations and coaching performance

Apr 2016

N/A

N/A

5714

AB associates management consultants

N/A

GTD
Mar 2016

Certificate details

GTD

Mar 2016

N/A

N/A

5714

Brainquil – David Allen

(GTD getting things done & ou

Training and Courses

Training/Course Details

The Dale Carnegie Seminar in Effective Communications and Human Relations:-

May 2010

Dale Carnegie

Training for:- 1- Core Values and Code of Ethics. 2- Presentation Skills. 3- Communication Skills. 4- World Class Customer Service. 5- Proposal Writing. 6- Negotiation Skills. 7- Resolve Complaints

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Apr 2010

Future Generation Foundation - Cairo University

 Developed Language Skills by Berlitz Institute.  Developed Computer Skills (ICDL) Course by Westwood Misr for Training.  Enhanced Presentation & Project Development Skills.  Acquired Basic Business Skills Including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.  Communication Skills with Graduate Recourse Program (GRP)

Training/Course Details

GTD

Mar 2016

Brainquil – David Allen

(GTD getting things done & outlook 2010) Training for:- 1- Using outlook tasks. 2- Using the calendar. 3- Managing Emails. 4- How it works as a list manager. 5- Categories and lists. 6- Capturing information on the go.

Training/Course Details

Managing expectations and coaching performance

Apr 2016

AB associates management consultants

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

? Faculty Of IT And ComputerAdaptiveArabicBasic Business Skills Acquisition (BBSA)Business DevelopmentCRM & BSCS, CX & CitrixCall CenterCinemaConsumer ServicesCustomer ServiceCustomer Service RepresentativeEducationEnglishEnglish & Computer TeacherEntertainmentFlexibleFoodGSM, InternetGTDHandles StressHard WorkerInbound Team Leader - Te Data Tech Support.KoreanLeaderManagementManaging Expectations And Coaching PerformanceMicrosoft OfficeOffshoringOutbound & Sales Team Leader July 2014 Till Now.OutsourcingProblem SolverProject ManagerRetailSalesShoppingSupportTTTTelecommunicationsThe Dale Carnegie Seminar In Effective Communications And Human Relations:-TrainingWorkXceed - Emirates Integrated Telecommunications CompanyXceed - Qlik International Account.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Korean

Korean

: Beginner

: Beginner

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

GSM, Internet

GSM, Internet

: Expert

: Extreme - I love it!

:

More than 7 years

CRM & BSCS, CX & Citrix

CRM & BSCS, CX & Citrix

: Expert

: High

:

5-7 years

Fields of Expertise

Call Center

Call Center

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

https://eg.linkedin.com/in/sarah-mohamed-1a8980115https://www.facebook.com/Polariszastarhttps://twitter.com/Seko_812

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