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SHERIF DARDIR

Senior Customer Success Rep

Tanta, Gharbia, Egypt

Work Experience

  • Senior Customer Success RepFreelance / Project

    Good Advice UK

    Mar 2022 - Sep 2023 -1 yr, 6 months

    United Kingdom , London

    • Job Details:Supervise and train other staff members performing related work in processes and the usage of current software, as well as create communications including emails, invoices, and other correspondence. " Manage the daily operations of the administrative staff, monitoring software utilization, assigning emails to legal team members, assist in drafting and performing initial review of contracts under guidance of attorneys, schedule, coordinate, and facilitate meetings as appro Follow up with existing clients on a daily basis to maintain a smooth operation and up to date records, onboard new clients and monitor social media platforms. Provide confidential administrative support to legal staff; may provide specific secretarial support to a particular legal specialty, including letters & contracts and outcome tracking with the Home Office researching regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice
  • Customer Service Team LeaderFull Time

    Cartlow

    Mar 2021 - Jul 2021 -4 months

    • Priority Banking SpecialistFull Time

      ADIB - Abu Dhabi Islamic Bank

      May 2017 - Jan 2021 -3 yrs, 8 months

      • Customer Support ExecutiveFull Time

        Roads and Transport Authority

        Mar 2016 - Apr 2017 -1 yr, 1 month

        • Education

          • Bachelor's Degree in Accounting

            Tanta University

            Jan 2012 

          Skills

          • Team management
          • Customer Service

          Languages

          • Arabic

            Fluent
          • English

            Fluent

          Training & Certifications

          • Creating Positive Conversations with Challenging Customers

            2021
          • Critical Thinking

            2021
          • Customer Service: Serving Customers Through Chat and Text

            2021
          • Cyber Security Training and Awareness

            Abu Dhabi Islamic Bank learning & development Unit.·2020
          • Customer Service: Handling Abusive Customers

            2020
          • KYC (Know Your Customer) Training and Awareness

            Abu Dhabi Islamic Bank learning & development Unit.·2018
          • Anti-Money Laundering Training and Awareness

            Abu Dhabi Islamic Bank learning & development Unit.·2018
          • Islamic banking and financial Training

            Abu Dhabi Islamic Bank learning & development Unit.·2017
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