Sara Atef Attia

Team LeaderFull Time

• Job Details:- Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service. - Providing guidance in areas of professional matters as requested or needed. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. - Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. - Handle and retain all the customers’ complaints within the SLA (Service-level agreement). - Supporting collection queue by handling collections inquires and bills explanation. - Explore the required negotiation skills for making payments' deals when needed.