SAMUEL DADAKU

It Assis AdministratorFull Time

• Job Details:Managed and optimized network infrastructure, resolving connectivity issues promptly and ensuring uninterrupted access for 300+ end-users across LAN, WAN, and Wi-Fi networks.  Administered servers, including Active Directory tasks, ensuring seamless user authentication and access management for 500+ accounts.  Oversaw file servers to ensure efficient data management, resulting in a 20% reduction in data redundancy and improved data accessibility.  Provided Tier I customer service and technical support to end-users, achieving a 90% satisfaction rate and resolving 80% of issues on the first call.  Resolved routine end-user issues within SLA timeframes through established troubleshooting protocols, reducing downtime by 30% and enhancing user productivity. IIWk:rtosc,ff" CERTIFIED I _.,._.._-:;.- _, I Insightful individual with IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. A result-driven engineer who has the troubleshooting skills, problem solving orientation, patience, perseverance, and accuracy.  Provided guidance on policies and procedures to end-users, fostering compliance and improving system security awareness.  Assisted users in obtaining access to systems, streamlining access request processes and ensuring timely access provisioning.  Assisted in the setup of new equipment and devices, ensuring smooth onboarding for 50+ new employees annually.  Resolved computer, networking, printing, hardware, and software-related issues through in-depth

It Technical Support SpecialistFull Time

IT Support TechnicianFull Time