SAMEH MOHAMED FEKRY

Supervisor, Airport Representative, Tour leader, Transfer Guide Full Time

• Job Details:Supervisor Responsibilities: • Guided and supervised the assigned team as per the company rules and regulations. •Trained and educated the workforce regarding proper work completion and adherence to company standards. •Monitored the timely performance of the employees in the workforce and motivated them to accomplish more. •Assigned duties/shifts to different employees as per their areas of expertise. •Coordinate with the company manager for hiring the appropriate individuals for the workforce. •Maintained and documented work completed on a daily basis, presented the report to the management. Airport Representative Responsibilities: Provide a warm welcome by meeting, greeting and receiving company guest and plane crew at the arrival hall inside airport. Meet and bid farewell to all company guest departing from hurghada International Airport. Handling with air lines for arrival and departure time and solve problems our tourists if it found with air lines in departure hall. Provide vehicle transfers. Provide luggage assistance to all guests. Provide welcome amenities to guest using vehicle. Maintain Cleanliness and report any maintenance requirement to the manager. Attend daily departmental line-up. Provide up to date visitors information, weather, place of interest, leisure activities, dining and entertainment options in hurghada. • Escort tourist to their correct transportation. • Assist tourist in VIP lounge. • Assist tourist with any query. • Constantly strive to meet and exceed tourist needs. • To be familiar with all the airport outlets and facilities. • Page for guests when flight open doors. • Assist guest through arrivals hall and passport control. • Assist guests in collecting luggage. • Performs all duties and responsibilities in a timely and efficient manner in accordance with established •company policies and procedures to achieve overall objectives of this position. Make for groups which working in tourism offices in Russia when they arrive a comprehensive orientation tour of the hotel’s rooms, suites, outlets and meeting rooms and giving information about Resort’s services and facilities. Job skills: 1) Ability to page, provide warm welcome when receiving guests at the arrival hall. 2) Ability to bid farewell and express wishes of their return. 3) Understand the lay out and facilities at the airport. 4) Ability to liaise with immigration and visa offices for flawless arrival and departure of company guest. 5) Ability to understand guest inquiries and provide responses. 6) Ability to use a radio or a beeper. 7) Ability to focus on guests needs. 8) Basic knowledge of tourism Business Operations. 9) Customer Service Orientation. 10) Teamwork / Cooperation. 11) Listening and oral skills: Must speak clearly and listen attentively. 12) Writing skills. 13) Pleasant and friendly personality. 14) Fluency in English and Russian. tour leader & transfer guide Responsibilities: 1) Researched countries and areas in advance of tours and collected information into relevant talks. 2) Verified client documentation and corrected any deficiencies. 3) Managed tour expenditure. 4) Negotiated rates with suppliers to the advantage of clients and Explore. 5) Provided brief to passengers throughout the tour to ensure they are fully informed. 6) Handled clients' personal problems, worries and complaints. 7) Ensured the well-being of customer’s health and act as first aider for the group. 8) Provided general knowledge of attractions and destinations. 9) Developed and maintained information file. 10) Prepared and delivered commentary. 11) Made arrangements and confirmed reservations for tour. 12) Completed tour reports and expense reports. 13) Assisted special needs of clients. 14) Escorted passengers.

IT technicianFull Time

• Job Details:Responsibilities: IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from him. Individual tasks vary depending on the size and structure of the organization, but may include: •installing and configuring computer hardware operating systems and applications; •monitoring and maintaining computer systems and networks; •talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; •troubleshooting system and network problems and diagnosing and solving hardware/software faults; •replacing parts as required; •providing support, including procedural documentation and relevant reports; •following diagrams and written instructions to repair a fault or set up a system; •supporting the roll-out of new applications; •setting up new users' accounts and profiles and dealing with password issues; •responding within agreed time limits to call-outs; •working continuously on a task until completion (or referral to third parties, if appropriate); •prioritizing and managing many open cases at one time; •rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; •testing and evaluating new technology; •conducting electrical safety checks on computer equipment.