SAMAR mohamed EZZ ELDIN

Customer service representative and placement testerFreelance / Project

Senior customer service specialistFull Time

• Job Details:Customer retention and customer service E-commerce Chatting and emailing Proceed QuickBooks invoices and sales order Data entry Crm updating

Membership Engagement officerFull Time

• Job Details:Marketing and membership officer Assist customer in their enquires & complaints Responsible for customer onboarding and the provision of accurate information to members .  provide administrative support for the Membership Program. Review and evaluate customer application and documents as commercial registry and form 2 Generate membership information reports and insight and coordinate in events. Create membership survey and collect continues feedback . Coordinate on marketing activities Email marketing on mail chimp Review marketing materials, customer documents and proceed the payments Attend booths and exhibitions as ict exhibition to promote and educate prospect about organization responsible for reviewing and updating CRM doing market research and send email marketing campaigns provide insights and reports to improve customer experience