Basic Info

Sohaila Elkashif

Less than 1 year

6 October, Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

English Instructor at Change International Business Training

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• help students learn English grammar, pronunciation and conversational skills
• create lesson plans to teach non-native speakers to read, write and speak English.


Company Details

Change International Business Training (multinational)

Egypt

N/A

Education

N/A

Dec 2015 to present (1 year)
Customer service Representative at Vodafone International Services , UK account

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

• Achieved daily targets.
• Responded to around 50 customer requests daily.
• Followed-up on customer inquiries.
• Handled complaints of clients.


Company Details

Vodafone International Services , UK account (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2015 to Dec 2015 (3 months)
Head of Media (volunteer) at Enactus

Experience Details

Head of Media (volunteer)

Media/Journalism/Publishing

Student

* Responsible of the Media team
* We were in charge of Recording all the meetings and the events we had and we also took pictures of them
* We had an Effective role in the Marketing and Publicity Of the campaigns we had in Enactus


Company Details

Enactus (multinational)

Egypt

N/A

Non-Profit Organizations

N/A

Sep 2012 to Jul 2013 (10 months)

Achievements


I Participated in many Competitions when i was at the university and got Prizes and certificates and i also participated in Volunteering activities as i was a member and then the Head of Media Committee at ENACTUS SCU , I also Traveled to China twice the first time was in a summer course for 2 weeks , and i got a scholarship for one year to study Chinese language in NCEPU in Beijing,China. After Graduations i was recommended by my trainers to work at more than one company an i got a Job at Vodafone UK as a CSR and i had a great experience and i got a lot of skills in handling and working under Pressure and team work and then i applied for my present job as an English instructor and i got more skills at class management ,training skills and communication skills and i'm looking forward to learn more and to improve and to add to my skills.

Education

Licentiate of Arts and humanities, Chinese Department in Chinese Literature and Language

Education Details

Licentiate of Arts and humanities, Chinese Department

Chinese Literature and Language

Suez Canal University, Egypt

C / Good / 65 - 75%

Chinese Language Chinese Literature (Poetry, Novels...etc) Chinese History and culture English

N/A

Suez Canal University
2010 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

24 October Language Experimental School

Egypt

2009

A / Excellent / 85 -100%

N/A

24 October Language Experimental School
2009

Certifications

HSK 3
Dec 2012

Certificate details

HSK 3

Dec 2012

N/A

N/A

N/A

孔子学院

N/A

Training and Courses

Training/Course Details

EDU Egypt Program

Sep 2015

New Horizon ,Suez Canal University, Ismailia.

EDU Egypt Program, New Horizon, Suez Canal University, Ismailia. The program covered the following modules: • Soft skills. • Business English.

Training/Course Details

Employability Skills Training

Feb 2015

conducted by Aspire Experiential Business Solutions , Employability and Career Development Center (ECDC), SUC.

Employability Skills Training, Employability and Career Development Center (ECDC), SUC. 9-days training program conducted by Aspire Experiential Business Solutions. • Gained exposure through experiential activities to major aspects of leadership, teamwork and communication skills. • Attended a career development module.

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Last update 5 days ago.

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Profile Skills and Keywords

AdaptiveArabicChange International Business TrainingChineseChinese Literature And LanguageCustomer ServiceCustomer Service RepresentativeDetails-orientedEDU Egypt ProgramEducationEmployability Skills TrainingEnactusEnglishEnglish InstructorFlexibleHRHSK 3Hard WorkerHead Of MediaHuman Resources (HR)JournalismMandarinMediaMicrosoft OfficeMicrosoft OutlookMicrosoft WordNon-Profit OrganizationsPR & InteractionPublishingSupportSupport (give And Get)SupportiveTeachingTeam PlayerTeam WorkTelecommunicationsTrainingVodafone International Services , UK Account

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Mandarin

Mandarin

: Intermediate

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Details-oriented, Team Player, Supportive

Online Presence

sohaila.elkashif@gmail.com / Sohaila Elkashif sohaila.elkashif@gmail.com

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