SK

Shrief Khaled

It Support Engineer at AL-Safwa Hospital

Hadayek October, Giza, Egypt

Work Experience

  • It Support EngineerFull Time

    AL-Safwa Hospital

    Sep 2023 - Present -1 yr, 8 months

    Egypt , Cairo

    • Job Details:• Implementing and maintaining technical systems with precision and professionalism • Overseeing resolution of complex technical issues and ensuring system security Providing specialized technical support to the team. • Managing software and hardware updates to enhance system efficiency and performance in support of organizational goals. • Implemented system updates without impacting productivity, resulting in a 20% decrease in related issues
  • Help Desk SpecialistFull Time

    Ministry of defense/ military service

    Aug 2022 - Sep 2023 -1 yr, 1 month

    • Technical Support RepresentativeFull Time

      Orange

      Nov 2021 - Jul 2022 -8 months

      • Education

        • Bachelor's Degree in Information technology computing

          Arab Open University (aou)

          Jan 2015 - Jan 2020 - 5 yr

        Achievements

        Supported Projects: Queue System: System Setup: Install, configure, and customize the queue system. Monitoring & Maintenance: Continuously monitor for issues and perform regular updates. Technical Support: Troubleshoot errors and provide support to users, optimize performance, mange backups, generate reports and analyze data Odoo ERP: • User Access Management: Manage and configure user access rights within Odoo to ensure appropriate permissions and data security. • Call Center Training: Train call center users on Odoo usage, ensuring proficiency in handling the system. • Technical Support: Provide technical support to resolve system errors and troubleshoot issues efficiently

        Skills

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        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • Linux Admin 2

          senior steps·2025
        • Linux Admin 1

          senior steps·2025
        • Hyper V

          online·2024
        • Veeam Backup and replication

          online·2024
        • Isabel IP-PBX

          online·2023
        • VMware ESXI

          online·2023
        • Sophos firewall

          online·2023
        • MCSE

          online·2023
        • MCSA

          online·2022
        • CCNA

          online·2022
        • Comptia N+

          online·2022
        • Comptia A+

          online·2022
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