Shrief Khaled
It Support Engineer at AL-Safwa Hospital
Hadayek October, Giza, EgyptWork Experience
It Support EngineerFull Time
AL-Safwa Hospital
Sep 2023 - Present -1 yr, 8 months
Egypt , Cairo
- Job Details:• Implementing and maintaining technical systems with precision and professionalism • Overseeing resolution of complex technical issues and ensuring system security Providing specialized technical support to the team. • Managing software and hardware updates to enhance system efficiency and performance in support of organizational goals. • Implemented system updates without impacting productivity, resulting in a 20% decrease in related issues
Help Desk SpecialistFull Time
Ministry of defense/ military service
Aug 2022 - Sep 2023 -1 yr, 1 month
Education
Bachelor's Degree in Information technology computing
Arab Open University (aou)Jan 2015 - Jan 2020 - 5 yr
Achievements
Supported Projects: Queue System: System Setup: Install, configure, and customize the queue system. Monitoring & Maintenance: Continuously monitor for issues and perform regular updates. Technical Support: Troubleshoot errors and provide support to users, optimize performance, mange backups, generate reports and analyze data Odoo ERP: • User Access Management: Manage and configure user access rights within Odoo to ensure appropriate permissions and data security. • Call Center Training: Train call center users on Odoo usage, ensuring proficiency in handling the system. • Technical Support: Provide technical support to resolve system errors and troubleshoot issues efficiently
Skills
- Technical Support
- Hardware Troubleshooting
- IT Specialist
- Software Troubleshooting
- Active Directory
- Network Troubleshooting
- vmware esxi
- Information Technology (IT)
- Linux Operating System
- Mac OS
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Linux Admin 2
senior steps·2025Linux Admin 1
senior steps·2025Hyper V
online·2024Veeam Backup and replication
online·2024Isabel IP-PBX
online·2023VMware ESXI
online·2023Sophos firewall
online·2023MCSE
online·2023MCSA
online·2022CCNA
online·2022Comptia N+
online·2022Comptia A+
online·2022