SAMEER SUNIL ANAND

Client Service Support Full Time

• Job Details:Main Job Tasks and Responsibilities • deal directly with customers either by telephone, electronically or face to face • respond promptly to customer inquiries • handle and resolve customer complaints • obtain and evaluate all relevant information to handle product and service inquiries • provide pricing and delivery information • perform customer verifications • set up new customer accounts • process orders, forms, applications and requests • organize workflow to meet customer timeframes • direct requests and unresolved issues to the designated resource • manage customers' accounts • keep records of customer interactions and transactions • record details of inquiries, comments and complaints • record details of actions taken • prepare and distribute customer activity reports • maintain customer databases • manage administration • communicate and coordinate with internal departments • follow up on customer interactions • provide feedback on the efficiency of the customer service process • dealing with Dalma Mall Gift vouchers related to ADCB Touchpoints.

Logistics ExecutiveFull Time

• Job Details:Main Job Tasks and Responsibilities • Prepare sales order and track shipment as per the set SOPs • Liaise with the customers & sales office for order processing & ensure delivery without delay • Follow up invoices and arranging pre-inspection papers to inspection agencies upon cargo readiness • Coordinate for inspection appointments for export shipments • Constantly update customers with the shipment tracking details • Prepare Invoice & forward the final documents to the customers as per the agreed terms & conditions • Ensure payment receipt before releasing the documents (as per the payment terms) • To avoid fines & demurrage charges • Taking care of entire customer service to freight forwarding customers of Export & Import. • Looking after pre and post shipment documents for export shipment. • Providing quotations for export and import shipment. • Doing booking of import and export shipment and also handling and follow up of shipments till the completion of Job. • Looking after pre and post shipment documents in export. Track and trace the shipment and doing follow up for the shipment during the transit and updating the customer over the email and phone. Coordinating with operations for pickup and delivery of the shipment. Also checking the MSDS and then coordinating with the operations and airlines whether the material can travel on network. • Follow up for the payment with the consignee for the customs duty amount and also doing follow up with the shipper for the dispatch of ECC copies to be delivered to the shipper...

Senior Customer Care Associate Full Time

• Job Details:Main Job Tasks and Responsibilities • Building up a Good Image and Rapport • dealing with passenger enquiries about flight departures and arrivals • checking passengers in giving seat numbers • Providing boarding passes & Itinerary receipts. • Informing passengers about luggage restrictions • weighing baggage and collecting any excess weight charges • taking care of people with special needs, and unaccompanied children • calming and reassuring nervous passengers • Dealing in Flight schedule changes and also IRROPS (irregular operations). • Co-ordinating with SD’s (supports desks), • In case of Compensation used to co-ordinate with Supervisor to authorize.