Basic Info

SAMEER ANAND

6 years

Abu Dhabi, United Arab Emirates

Master's Degree

Entry level

Work Experience

Client Service Support at DALMA MALL

Experience Details

Client Service Support

Customer Service/Support

Entry Level

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• dealing with Dalma Mall Gift vouchers related to ADCB Touchpoints.


Company Details

DALMA MALL

Abu Dhabi, United Arab Emirates

51-100 employees

Supermarkets , Consumer Services , Business Services - Other

www.dalmamall.ae

Apr 2015 to present (1 year 8 months)
Logistics Executive at TNT INDIA PRIVATE LTD

Experience Details

Logistics Executive

Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

Main Job Tasks and Responsibilities

• Prepare sales order and track shipment as per the set SOPs

• Liaise with the customers & sales office for order processing & ensure delivery without delay

• Follow up invoices and arranging pre-inspection papers to inspection agencies upon cargo readiness

• Coordinate for inspection appointments for export shipments

• Constantly update customers with the shipment tracking details

• Prepare Invoice & forward the final documents to the customers as per the agreed terms & conditions

• Ensure payment receipt before releasing the documents (as per the payment terms)

• To avoid fines & demurrage charges

• Taking care of entire customer service to freight forwarding customers of Export & Import.

• Looking after pre and post shipment documents for export shipment.


• Providing quotations for export and import shipment.

• Doing booking of import and export shipment and also handling and follow up of shipments till the completion of Job.

• Looking after pre and post shipment documents in export. Track and trace the shipment and doing follow up for the shipment during the transit and updating the customer over the email and phone. Coordinating with operations for pickup and delivery of the shipment. Also checking the MSDS and then coordinating with the operations and airlines whether the material can travel on network.

• Follow up for the payment with the consignee for the customs duty amount and also doing follow up with the shipper for the dispatch of ECC copies to be delivered to the shipper...


Company Details

TNT INDIA PRIVATE LTD (multinational)

Mumbai, India

101-500 employees

Logistics and Supply Chain , Healthcare and Medical Services, Package/Freight Delivery

www.tnt.com

Jan 2014 to Apr 2015 (1 year 2 months)
Senior Customer Care Associate at WIPRO BPO

Experience Details

Senior Customer Care Associate

Customer Service/Support

Experienced (Non-Manager)

Main Job Tasks and Responsibilities


• Building up a Good Image and Rapport
• dealing with passenger enquiries about flight departures and arrivals

• checking passengers in giving seat numbers

• Providing boarding passes & Itinerary receipts.

• Informing passengers about luggage restrictions

• weighing baggage and collecting any excess weight charges


• taking care of people with special needs, and unaccompanied children

• calming and reassuring nervous passengers

• Dealing in Flight schedule changes and also IRROPS (irregular operations).

• Co-ordinating with SD’s (supports desks),

• In case of Compensation used to co-ordinate with Supervisor to authorize.




Company Details

WIPRO BPO (multinational)

Pune, Maharashtra, India

101-500 employees

Telecommunications, Outsourcing/Offshoring , Public Relations and Communications

www.wiprobpo.in

Oct 2011 to Aug 2013 (1 year 10 months)
Cashier at ARCHIES PVT LTD

Experience Details

Cashier

Sales/Retail, Customer Service/Support

Entry Level

Main Job Tasks and Responsibilities
• Harmonize shift totals and sum up cash

• Verify products and services, as well as verify customers’ identity and authenticate account balances

• Respond to customer inquiries and prepare vouchers for payment, deposit slips, receipts and other related documents

• Validate and establish prices of products, and apply price stickers

• Scan and log in the price of products on the system

• Ensure neat and well organized checkout areas

• Give assistance to clients at POS to ensure a pleasant shopping experience

• Handle refunds and exchanges at register while maintaining a friendly disposition

• Exhibit products inside and around checkout area

• Ensure honesty and error free handling of cash

• Explain specialized information through selling procedures that will promote sales and attain company objectives

• Obtain and handle payments in accordance with the organization’s established procedures

• Propose products and services solutions to customers


Company Details

ARCHIES PVT LTD

Nagpur, India

1-10 employees

FMCG, Luxury Goods and Jewelry , Apparel and Fashion

www.archiesltd.com

Jul 2009 to Sep 2011 (2 years 2 months)

Achievements


• Won Sales Promotion in the college event - “ANUBHUTI”. Was given recognition as Top Performer in BPO for achieving huge number CSATS

Education

MBA in FINANCE

Education Details

MBA

FINANCE

RTM Nagpur university, India

C / Good / 65 - 75%

FINANCE , MARKETING ,BUSINESS RESEARCH etc

N/A

RTM Nagpur university
2009 - 2011
B.COM in ACCOUNTS

Education Details

B.COM

ACCOUNTS

RTM Nagpur university, India

Not specified

ACCOUNTS,ECONOMICS,TAXATION

N/A

RTM Nagpur university
2005 - 2008
College Diploma in MATHS

Education Details

College Diploma

MATHS

RTM Nagpur university, India

Not specified

PHYSICS,CHEMISTRY & BIOLOGY

N/A

RTM Nagpur university
2004 - 2005
High School - Other

High School Details

Other

M.G.C.S.HIGH SCHOOL

India

2003

C / Good / 65 - 75%

N/A

M.G.C.S.HIGH SCHOOL
2003

Training and Courses

Training/Course Details

MS Tally

Oct 2008

Chester

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ACCOUNTSApparel And FashionArabicBeing HumorousBeing SocialBusiness DevelopmentBusiness Services - OtherCashierCashier/AccountantClient Service SupportConsumer ServicesCounter Sales InchargeCustomer ServiceCustomer-orientedEnglishFINANCEFMCGFreight DeliveryHandles StressHealthcare And Medical ServicesHindiListening Of Different Opinions & ViewsListening To MusicLogisticsLogistics And Supply ChainLogistics ExecutiveLogitics ExceutiveLuxury Goods And JewelryMATHSMBAMS TallyMS-TALLYMarathiOffshoringOutsourcingPackageProblem SolverPublic Relations And CommunicationsPunjabiRetailSalesSenior Customer Care AssociateSocialSupermarketsSupportTNT INDIA PRIVATE LTDTeam PlayerTelecommunicationsTransportationWIPRO BPO

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Punjabi

Punjabi

: Beginner

: Beginner

: Advanced

: Advanced

Marathi

Marathi

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Beginner

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

MS-TALLY

MS-TALLY

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Counter sales Incharge

Counter sales Incharge

: Expert

: Extreme - I love it!

:

1-3 years

Cashier/Accountant

Cashier/Accountant

: Expert

: Extreme - I love it!

:

1-3 years

CUSTOMER SERVICE

CUSTOMER SERVICE

: Expert

: Extreme - I love it!

:

5-7 years

Logitics Exceutive

Logitics Exceutive

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Customer-oriented, Problem Solver, Social, Handles Stress, Team Player

Online Presence

sr_88anand@yahoo.co.insr_88anand@yahoo.co.insr_88anand@yahoo.co.in

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