Ruben David Galindo

Customer Service/Sales AgentFull Time

• Job Details:• Provided exceptional customer service to clients via phone, email, and chat, resolving customer complaints and issues in a timely and professional manner. • Identified sales opportunities and successfully upsold/cross-sold products and services to customers, meeting or exceeding sales targets. • Built strong relationships with customers to drive loyalty and retention, resulting in increased customer satisfaction and repeat business. • Utilized CRM software to manage customer interactions, track sales performance, and analyze customer data to inform sales strategies. • Collaborated with internal teams, including sales and operations, to resolve customer issues and improve overall customer experience. • Developed and maintained product knowledge to provide accurate and effective solutions to customers. • Consistently met or exceeded customer satisfaction and sales metrics, demonstrating strong communication and interpersonal skills.

Team Manager/Leader & Talent Acquisition SpecialistFull Time

• Job Details:• Led a team of 35 members, achieving a 80% increase in team productivity and 97% improvement in employee satisfaction • Developed and implemented talent acquisition strategies, reducing time-to-hire by 79% and improving quality of hire by 82% • Coached team members to enhance performance and productivity, resulting in 79% increase in individual performance metrics • Implemented process improvements, resulting in 49% reduction in operational costs and 78% increase in efficiency • Successfully managed team projects, ensuring timely completion and exceeding customer expectations • Collaborated with cross-functional teams to achieve business objectives and drive results • Sourced and recruited top talent for different roles, achieving a 67% increase in qualified candidates and 30% decrease in time-to-hire • Conducted multiple interviews and assessments, resulting in 10% increase in candidate satisfaction and 6% decrease in turnover • Developed and implemented recruitment marketing strategies, resulting in 5% increase in applicant pool and 3% decrease in recruitment costs • Collaborated with hiring managers to develop job descriptions, interview questions, and selection criteria, resulting in 3% increase in hiring manager satisfaction • Utilized various recruitment tools and software to streamline the recruitment process and improve candidate experience

Quality Coach Manager & Learning AssociateFull Time

• Job Details:• Developed and implemented quality management systems, achieving a 4% improvement in quality metrics and 2% reduction in defects • Trained 30 team members on quality standards and best practices, resulting in 3% increase in team knowledge and 6% improvement in quality compliance • Conducted regular audits and assessments, identifying areas for improvement and implementing corrective actions, resulting in 2% reduction in quality-related issues • Collaborated with cross-functional teams to implement quality improvements, resulting in 2% increase in customer satisfaction • Developed and maintained quality metrics and reporting, providing insights to stakeholders and driving business decisions