Basic Info

Roupen Karsian

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Booking and reservation manager at Eat and barrel

Experience Details

Booking and reservation manager

Writing/Editorial

Manager

Effectively handle requests from guests, companies, via phone or emails
while ensuring guest satisfaction;
Convert as many of reservation requests into confirmed reservations, then
carefully input the booking information into reservation system;
Building package suitable to guest requests, making reservation of other
service
Propose promotion programs/package for increase sales and revenue;
Handling of group booking - involving cut-off dates, blocking, accuracy of
rates and booking policies
Processes advance deposits on reservations.
Willing to undertake any reasonable request made by management in any
other areas
Handle new hires training technically and teach them how to deal with customers
Conducting meetings with Managers to develop strategies for continuous
improvement and work with them to evaluate strengths and development needs.
Perform other administrative duties as needed


Company Details

Eat and barrel (multinational)

Giza, Egypt, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jan 2015 to Jan 2016 (1 year)
PR / Marketing Executive in "The Panini House at The panini house

Experience Details

PR / Marketing Executive in "The Panini House

Marketing/PR/Advertising , Operations/Management

Manager

Manage and coordinate all marketing, advertising activities
Conduct market research to determine market requirements for existing and
future products
Analysis of customer research, current market conditions and competitor
information
Develop and implement marketing plans and projects for new and existing
products
Expand and develop marketing platforms
Manage the productivity of the marketing plans and projects
Monitor, review and report on all marketing activity and results
Determine and manage the marketing budget
Deliver marketing activity within agreed budget
Report on return on investment and key performance metrics
Develop pricing strategy
Create marketing presentations
Collaborate with the sales function
Monitor industry best practices
Supply Chain management


Company Details

The panini house

Cairo, Egypt

1-10 employees

Food and Beverage Production

N/A

Mar 2011 to Jun 2015 (4 years 3 months)
Jewelry store manager at Hamo

Experience Details

Jewelry store manager

Business Development

Manager

Sales and "bottom-line" profits of the store
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize
and direct assignments
Maintain, encourage and possess "ownership mentality"
Develop and implement employee performance evaluations and improvement
plans
Effectively manage employee turnover. Provide a positive working environment
and handle employee issues appropriately and in a timely manner
Resolve customer problems or complaints by determining optimal solutions
Ensure interior and exterior of store is maintained to company standards
Utilize labor management tools, including effective scheduling, to maximize
productivity, profitability and margins
Encourage store employees to take ownership for their performance and career
development plans; follow up on a regular basis
Provide exceptional customer service and ensure the employees also provide
the same level of service
Communicate, execute, and manage marketing and merchandising programs
Conduct regular store meetings
Ensure employee awareness of safety and emergency procedures
Maintain and utilize surveillance equipment
Maintain adequate store supplies
Manage store revenue, including cash handling, deposit reconciliation and
delivery of deposits to bank
Management of all store operational issues, to include store administrative
duties, physical inventories, price changes, etc.
Handling all aspects of retail operational and merchandising management
issues, from the delivery of stock to the store to the final sale of the product
to the customer
Manage speed of service results and responsible for the overall organization and
appearance of the service center.


Company Details

Hamo

Cairo, Egypt

1-10 employees

Luxury Goods and Jewelry

N/A

Mar 2006 to Jan 2011 (4 years 10 months)

Education

Bachelor's Degree in Hotel management/tourism

Education Details

Bachelor's Degree

Hotel management/tourism

Egyptian Higher Institute for Tourism and Hotels, Egypt

C / Good / 65 - 75%

N/A

N/A

Egyptian Higher Institute for Tourism and Hotels
2006 - 2011
High School - Other

High School Details

Other

Orman

Egypt

2000

C / Good / 65 - 75%

N/A

Orman
2000
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBooking And Reservation ManagerBusinessCommunicatorCustomer ServiceEat And BarrelEditorialEnglishFlexibleFood And Beverage ProductionHard WorkerHospitalityHotel Management/tourismHotelsJewelry Store ManagerLuxury Goods And JewelryManagementMangmentMarketingPR / Marketing Executive In "The Panini HousePlannerPrSupportiveWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

mangment

mangment

: Intermediate

: High

:

3-5 years

pr

pr

: Intermediate

: Medium

:

3-5 years

Key Skills

Planner, Communicator, Hard worker, Flexible / Adaptive, Supportive

Online Presence

Roupen Karsian

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