Basic Info

Rogina Gohar

7 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Human Resources Specialist at Akhnaton Trade & Distribution

Experience Details

Human Resources Specialist

Human Resources

Experienced (Non-Manager)

 Performance Management Activities:
• Review and implement Performance Management process and guidelines periodically
• Provide guidance in the formulation of individual plans to ensure that departmental objectives are aligned to the overall strategic objectives of the organization.
• Coordinate individual Performance planning, reviews, assessments to ensure proper implementation of the system across the organization.
• Analyze staff performance reports to ascertain areas for support in improving performance.
• Prepare and consolidate individual performance reports on individual mid-year and year end assessments for management information and action.
• Follow-up with line management for corrective intervention on performance below standard to address the identified performance gaps.

 Learning and Development Activities:
• Identifying training and development needs within an organization through job analysis, appraisal schemes.
• Designing and expanding training and development programmes based on the needs of the organization and the individual;
• Considering the costs of planned programmes and keeping within budgets.
• Evaluating training and development programmes.


Company Details

Akhnaton Trade & Distribution

Cairo, Egypt

501-1000 employees

Wholesale Trade, Cosmetics

N/A

Jun 2016 to Oct 2016 (4 months)
Office Manager at Impact Consulting & Training Solutions

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

• Provide full administrative and secretarial support
• Assist in the events held by the company
• Prepare training documentations such as training manuals, handouts, designing covers, evaluations, questionnaires, certificates, attendance sheet…etc.
• Compile relevant data, information, questionnaires, material, illustrative materials (videos, case studies, personality tests …etc.)
• Updating the company’s website and fan page on Facebook and LinkedIn


Company Details

Impact Consulting & Training Solutions

Cairo, Egypt

1-10 employees

Education

N/A

Apr 2016 to Jun 2016 (2 months)
Senior Human Resources Administrator - Learning and Development at Raya Contact Center

Experience Details

Senior Human Resources Administrator - Learning and Development

Human Resources

Experienced (Non-Manager)

 Administrating Employee Satisfaction Survey:
• Administering ESS Launch on Annual Basis which includes; launching, Following up on achievement, generating and Presenting results analysis.
 Performance Management Activities:
• Launch the communications campaigns of the PM cycles across the year and follow up on its execution.
• Update the KPIs dashboard on regular basis to match the actual business operations across all Business Unites/sites.
• Manage the request of changing the KPIs on the applied HRIS system
• Generate the required reports on PM cycles achievement % and report them to OD Section Head and HR/OD Analyst.
 Training Activities:
• Analyze the PM cycles results to extract TNA [Training Needs Assessment] in order to design the Annual Training Plan
• Assist the HR Manager in estimating the annual training budget based on the proposed annual training plan.
• Communicate the approved annual training plan with the concerned parties and do all the required logistics and administration support to arrange and deliver the agreed upon training programs.
• Maintain the COPC standards relevant to PM& Training activities.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.rayacc.com

Dec 2015 to Mar 2016 (3 months)
Organization Development Analyst at Raya Contact Center

Experience Details

Organization Development Analyst

Human Resources

Experienced (Non-Manager)

 Early Attrition Analysis.
 Exit Interviews Analysis:
• Analyzing all data gathered from the exit interviews done by Staff Engagement team on monthly/ quarterly basis and submitting the required reports to the HR and Top Management.
• Setting the recommended actions plans related to better managed the attrition and following up on its implementation HR & Top Management.
• Calculating and submitting cost of attrition to the HR & Top Management on the agreed upon timelines.
 Staff Feedback:
• Analyzing all data gathered from the different channels of Staff Feedback on monthly/quarterly basis and submitting the required reports to the HR and Top Management.
• Setting the recommended actions plans related to staff feedback and following up on its implementation with SE team and other concerned parties.
 COPC & Quality of reports:
• Preparing the Performance Management cycles achievement report in coordination with OD Section Head.
• Preparing the Early Attrition reports.
• Preparing the Actual Attrition reports.
• For the annual COPC audit, the job holder is the owner of OD relevant milestones with shared responsibility of the OD Section Head & HR Analyst.
• Preparing the Early Attrition reports.
• Preparing the Actual Attrition reports.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.rayacc.com

Jan 2015 to Dec 2015 (11 months)
Organizational Development Administrator at Raya Contact Center

Experience Details

Organizational Development Administrator

Human Resources

Experienced (Non-Manager)

 OD Site Representative (Maadi Park Site).
• Administrating Managing Staff feedback programs including
• Employee Satisfaction Survey.
• Administering Exit interview Program.
 Acts as main focal point for the motivational /engagement programs coordination.
 Administrating Performance Management System monitoring the performance of the Operations team on monthly basis and ensuring Operations are documenting the proper action plans though the one on Ones.
 Responsible for accurate reporting to Staff Absenteeism and Attrition and the associated cost on a Semiannual basis to Table –F and the HR Head and Preparing Quarter and annual analysis in compliance with COPC Approach.
 Reports all required figures of the HR department on monthly basis which includes Attrition figures, on entity level and on time dates for the hiring requests.
 Prepares OD related reports on quarterly basis in compliance with the COPC approaches and developing action plans as per the output of the reports.
 Develops related Human Resources processes


Company Details

Raya Contact Center

Cairo, Egypt

N/A

Information Technology Services

www.rayacorp.com

Dec 2012 to Dec 2014 (2 years)
Account advisor at Raya Contact Center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

• Provide excellent customer service to gas and electricity customers in a
courteous, effective and timely manner to ensure first contact resolution.
• Investigate and resolve energy account queries..
• Achieve Key Performance Indicator targets to meet business goals and
objectives.


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jul 2011 to Dec 2012 (1 year 5 months)
Customer Service Rep at Mobinil

Experience Details

Customer Service Rep

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2010 to Jul 2011 (1 year 6 months)

Achievements


I have finished my PMP Diploma

Education

Bachelor's Degree in Faculty of Commerce , Business Adminstration

Education Details

Bachelor's Degree

Faculty of Commerce , Business Adminstration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2004 - 2010

Training and Courses

Training/Course Details

Project Management

Dec 2012

RITI

PMP Diploma in the Rigional IT Institute in Zamalik

Training/Course Details

Advanced Excel

Jan 2015

In-house Training

N/A

Training/Course Details

Supervisory Development Program

Apr 2015

Dale Carenige

N/A

Training/Course Details

Train of the Trainer

Jan 2013

Dale Carnige

N/A

Training/Course Details

OD Practitioner Workshop

Nov 2015

Human Capital

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Account AdvisorAdministrationAdvanced ExcelAnalysisAnalyticalArabicBusiness-orientedCommunicatorCosmeticsCustmer CareCustomer ServiceCustomer Service RepDetails-orientedEducationEnglishFaculty Of Commerce , Business AdminstrationHuman ResourcesHuman Resources SpecialistInformation Technology ServicesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WindowsMicrosoft WordOD Practitioner WorkshopOffice ManagerOffshoringOrganization DevelopmentOrganization Development AnalystOrganizational Development AdministratorOutsourcingPerformance ManagementProject ManagementReadingSenior Human Resources Administrator - Learning And DevelopmentSingingSupervisory Development ProgramSupportTeam PlayerTelecommunicationsTrain Of The TrainerWalkingWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Project

Microsoft Project

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Custmer Care

Custmer Care

: Expert

: Extreme - I love it!

:

1-3 years

Organization Development

Organization Development

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

3-5 years

Analysis

Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Performance Management

Performance Management

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Communicator, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=221922511&trk=hp-identity-namehttp://www.facebook.com/#!/Rouga

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