Basic Info

Roger Fouad

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Contact center representative at Teleperformance

Experience Details

Contact center representative

Customer Service/Support

Experienced (Non-Manager)

Handling inbound calls, it's all about arranging travel plans for users of Expedia.ca
i was using sabre and i have a good knowledge about amadeus


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

Www.teleperformance.com

Jun 2014 to Feb 2017 (2 years 8 months)
Telesales Agent at Etisal international

Experience Details

Telesales Agent

Customer Service/Support

Entry Level

Doing outbound calls to canadian citizens trying to sell safety doors and windows


Company Details

Etisal international (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Www.etial-intl.com

May 2014 to Jun 2014 (1 month)

Achievements


I got certified as a supervisior from STEPS program at teleperformance Egypt

Education

Bachelor in Translation

Education Details

Bachelor

Translation

Cairo Academy of Arts, Egypt

C / Good / 65 - 75%

Litrature-lingustics-phonetics-discourse anaylsis-english culture-translation-

N/A

Cairo Academy of Arts
2009 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra Secondary School for Boys

Egypt

2009

C / Good / 65 - 75%

N/A

Shoubra Secondary School for Boys
2009

Training and Courses

Training/Course Details

Hosny Ek Guindy internship

Jun 2010

Al Ahram-Weekly

We had an internahip about how to write an article in the newspaper

Training/Course Details

Effective leadership

Apr 2014

HP E-learning

Online course how to be a good leader

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AmadeusArabicCarsContact Center RepresentativeCreativeCustomer ServiceDoing SportsDrawingEffective LeadershipEnglishEtisal InternationalHard WorkerHelping PeopleHosny Ek Guindy InternshipLeaderManagmentOffshoringOutsourcingProblem SolverSabreSirevSoccerSupportSwimmingTeachingTeam PlayerTeam WorkTelecommunicationsTeleperformanceTelesales AgentTranslation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Sirev

Sirev

: Expert

: Extreme - I love it!

:

3-5 years

Sabre

Sabre

: Expert

: Extreme - I love it!

:

1-3 years

amadeus

amadeus

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Managment

Managment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/rogerfouad

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