Basic Info

Roaa Elaskary

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Human Resources Recruitment Trainee (intern) at Etisal International

Experience Details

Human Resources Recruitment Trainee (intern)

Human Resources

Entry Level

1- Screening CVs.
2- Making phone interviews.
3- Searching for candidates from different sources.
4- Helping in preparations required for employment fairs.
5- Helping in finding ideas to develop sourcing system.
6- Making interviews with the chosen candidates.


Company Details

Etisal International (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.etisal.com.sa/

May 2016 to Aug 2016 (3 months)
Customer Service Agent at Telemedia Company

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

• Working for ( Ein Hills ) project.
• Answering Customers inquiries via Phone Calls.
• Send Customer’s Data to the property consultant to follow up with the customer.


Company Details

Telemedia Company

6th of October, Egypt

51-100 employees

Business Services - Other, Telecommunications

http://www.telemediavas.com/contact.aspx

Oct 2015 to Apr 2016 (6 months)
Telesales agent at Etisalat Emirates ( Raya )

Experience Details

Telesales agent

Sales/Retail

Entry Level

• Calling Customers for new rate plans and special offers.
• Submitting daily & monthly reports as per management requirements.
• Follow-up on sales inquires via phone.


Company Details

Etisalat Emirates ( Raya ) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2014 to May 2015 (5 months)
Customer Value Management Agent at Vodafone Egypt

Experience Details

Customer Value Management Agent

Customer Service/Support

Entry Level

1-Calling Customers and Update their Data on the System .
2-Introducing them new offers in the company related to their rate plans and Internet offers .


Company Details

Vodafone Egypt

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jan 2014 to Aug 2014 (7 months)
Junior Telesales and Telemarketing Agent at Emerging Media Marketing Company

Experience Details

Junior Telesales and Telemarketing Agent

Sales/Retail

Entry Level

1. Marketing Products to UK customers.
2. Contacting Customers for feed back about products.
3. Following up with customers inquiries.


Company Details

Emerging Media Marketing Company

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Nov 2012 to Mar 2013 (4 months)

Education

Bachelor's Degree in English Language

Education Details

Bachelor's Degree

English Language

Ain Shams University, Egypt

C / Good / 65 - 75%

English literature

N/A

Ain Shams University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manara Modern School

Egypt

2008

A / Excellent / 85 -100%

N/A

Manara Modern School
2008

Training and Courses

Training/Course Details

English language

Jun 2011

Berlitz course center

N/A

Training/Course Details

German Language

Dec 2011

Goethe institute

N/A

Training/Course Details

ICDL Course

Mar 2012

Russian course center

N/A

Training/Course Details

Human Resources Certificate

May 2016

Hpa Center

N/A

Training/Course Details

Human Resources Certificate

Sep 2016

American University in Cairo

The foundation certificate in human resources introduces learners to key areas and issues in human resource management (HRM). This qualifies learners to pursue a career certificate in human resources as they further develop HRM themes by studying a variety of approaches and disciplines, in order to develop an understanding of people’s behaviors at work. Subsequently learners learn how they can have a strong impact on maximizing the organizational output and aid in achieving the strategic goals.

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentBusiness Services - OtherCookingCreativeCustomer CareCustomer ServiceCustomer Service AgentCustomer ServicesCustomer Value Management AgentData EntryEnglishEnglish LanguageEtisal InternationalEtisalat Emirates ( Raya )FlexibleFrenchGermanGerman LanguageHandles StressHard WorkerHuman ResourcesHuman Resources CertificateHuman Resources Recruitment TraineeICDL CourseInternet SearchJunior Telesales And Telemarketing AgentLinuxMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingProblem SolverReadingRecruitmentRetailSalesSupportSurfing The InternetSwimmingTelecommunicationsTelesales AgentTravelingWalkingWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer services

customer services

: Expert

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Data entry

Data entry

: Expert

: Extreme - I love it!

:

1-3 years

Customer care

Customer care

: Advanced

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

https://www.linkedin.com/in/roaa-elaskary-11b64a84?trk=nav_responsive_tab_profilehttps://www.facebook.com/roaa.m.elaskary

Roaa is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Roaa's full profile and find more great talent and professionals to join your team.