Rinam Shah

Network Deployment Engineer (Team Lead)

• Job Details:Analyzed site migration capacity, assessed connected devices, reserved IPs for Cisco 8200 routers and Arista switches, and configured backdoor link access for limited migration window. Migrated 5000+ APs between WLCs within one month to meet decommissioning deadline. Led upgrade of 500+ Cisco devices (9300/9500 switches, ISR 4331 routers) in 3 months to enhance technical reference compliance (TRC). Configured wireless base policies on firewalls for new Cisco DNAC deployment across 5+ sites in India. Prepared monthly and quarterly team reports, summarizing activities, progress, and acted as a key point of contact for technical onboarding/off-boarding of team members.

Network Infrastructure Engineer

• Job Details:Deployed SDWAN networks using Silverpeak technology, including insourcing SDWAN into Lowe's management, configuring circuit TTUs to reduce the bandwidth costs by 30%, and improving network up-time by 25%. Developed YAML and REST API scripts to automate Silverpeak SDWAN migration, reducing 50% migration time and improving accuracy of the process. Monitored Silverpeak alarms, and bandwidth capacity to ensure SDWAN network stability and conducted audits to proactively identify and address potential issues, preventing 99% service disruptions. Documented troubleshooting guide for NOC team and trained to manage INCs, WOs, and CRQ tickets related to Silverpeak SDWAN and Cradlepoint wireless, reducing incident resolution time by 40%.

Engineer - Network Ops

• Job Details:Provided network support services to 100+ global customers having distributed LAN/WAN setup. Managed the firmware upgrade of Silverpeak orchestrator and 1500 SDWAN devices, minimizing downtime and ensuring network stability. Collaborated with service providers to troubleshoot and resolve local loop media problems, optimizing WAN network performance. Created SOP documents for L1 engineers, improving efficiency in handling Silverpeak deployments and upgrades, reducing the ticket resolution time of known issues by half.