Basic Info

Remon Shafik

2 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Implementation engineer at AMA (IBM business partnership)

Experience Details

Implementation engineer

IT/Software Development

Experienced (Non-Manager)

Implementation Planning, prepares the organization and align resources for the implementation and deployment.
Mapping the process roles to the functional roles
Training the staff on the new processes
Tools training
User Acceptance Testing and sign-off for any new tools
Move to production and deployment of the detailed design
Monitor and report on the process KPIs
Management to conduct periodic reviews
Develop Service Improvement Programs for any areas where KPIs/ SLAs are not being met
Testing the deliverables of the implementation and comparing them to the Service Acceptance Criteria
Project sign-off and Go Live activities.


Company Details

AMA (IBM business partnership)

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Jun 2014 to present (2 years 6 months)
Internet Call Center Representative at Vodafone Egypt

Experience Details

Internet Call Center Representative

Customer Service/Support

Entry Level

Network Configuration and Troubleshooting on different mobile OS (Black Berry OS, IPhone OS, Android OS, Windows Mobiles OS)
Connection & Troubleshooting for USB Devices under different OS (Windows OS, Linux OS, Mac OS)
Network Configuration and Troubleshooting for 3G routers and MIFI devices.
ADSL advanced Configuration (static IP, port forward, DVR configuration)
ADSL troubleshooting for line issues (line down, unstable, slow performance )
All Different types of routers configuration and troubleshooting


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2013 to May 2014 (1 year 2 months)

Achievements


I made my own Ibm demo environment for tivoli products like TSM, smartcloud monitoring, ITCAM, APM, IPM, NOI, control desk and endpoint management also on enterprises content product case manager and FileNet, each product run on a virtual machine with full features in only 1 year by self study from Ibm knowledge center
I made a data center servers preparation for FEP company on Egypt


Education

Bs,c in Computer engineering

Education Details

Bs,c

Computer engineering

Akhbar elyoum Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Akhbar elyoum Academy
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose De Lisieux School

Egypt

2004

B / Very Good / 75 - 85%

N/A

La Rose De Lisieux School
2004

Certifications

Certificate details

English Conversation Course Certification

Dec 2012

N/A

N/A

N/A

British Council

N/A

Certificate details

IBM Certified Associate Notes and Domino

Mar 2015

N/A

N/A

N/A

IBM

N/A

Certificate details

IBM SmartCloud for Social Business Technical Professional v4

Mar 2015

N/A

N/A

N/A

IBM

N/A

Certificate details

IBM SmartCloud for Social Business Sales Professional v1

Mar 2015

N/A

N/A

N/A

IBM

N/A

Training and Courses

Training/Course Details

CCNA 200-120

May 2012

CBT Nuggets trainer Jeremy Cioara

CCNA 200-120 (Cisco Certified Network Associate)​ by CBT Nuggets trainer Jeremy Cioara

Training/Course Details

LINUX SERIES (INTERMEDIATE AND ADVANCED)

Apr 2008

CBT nuggets

N/A

This profile is fresh!
Last update 29 days ago.

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Profile Skills and Keywords

ArabicCCNA 200-120Commitment And RespectCommunicatorComputer EngineeringCustomer ServiceDetails-orientedEnglishEnglish Conversation Course CertificationFortinet Fortigate FirewallHard WorkerHelping PeopleIBM Case ManagerIBM Certified Associate Notes And DominoIBM Cognos Business Intelligence ServerIBM Control DeskIBM DB2 DatabaseIBM Endpoint ManagementIBM ITCAM For ADIBM MaximoIBM Netcool OmnibusIBM Performance ManagementIBM SmartCloud For Social Business Sales Professional V1IBM SmartCloud For Social Business Technical Professional V4IBM Smartcloud MonitoringIBM Tivoli ProductsIBM Tivoli Storage ManagementIBM WebSphere Application ServerITIT Service ManagementIT Technical SupportITIL V3 2011Implementation EngineerInformation Technology ServicesInternet Call Center RepresentativeLINUX SERIES (INTERMEDIATE AND ADVANCED)LeaderMicrosoft Active DirectoryMicrosoft Windows ServerProblem SolverRed Hat LinuxSoftware DevelopmentSupportSwimming And TravelingTelecommunicationsTo Have A ChallengeVMware ESXi And VCenterVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

VMware ESXi and VCenter

VMware ESXi and VCenter

: Expert

: Extreme - I love it!

:

3-5 years

Fortinet fortigate firewall

Fortinet fortigate firewall

: Expert

: Extreme - I love it!

:

1-3 years

IBM smartcloud monitoring

IBM smartcloud monitoring

: Expert

: Extreme - I love it!

:

1-3 years

IBM tivoli storage management

IBM tivoli storage management

: Expert

: Extreme - I love it!

:

1-3 years

IBM ITCAM for AD

IBM ITCAM for AD

: Expert

: Extreme - I love it!

:

1-3 years

IBM endpoint management

IBM endpoint management

: Expert

: Extreme - I love it!

:

1-3 years

IBM case manager

IBM case manager

: Expert

: Medium

:

1-3 years

IBM performance management

IBM performance management

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows server

Microsoft Windows server

: Expert

: Extreme - I love it!

:

1-3 years

Red hat Linux

Red hat Linux

: Advanced

: Extreme - I love it!

:

3-5 years

IBM webSphere Application server

IBM webSphere Application server

: Advanced

: Extreme - I love it!

:

1-3 years

IBM DB2 database

IBM DB2 database

: Advanced

: Extreme - I love it!

:

1-3 years

IBM Netcool omnibus

IBM Netcool omnibus

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft active directory

Microsoft active directory

: Advanced

: High

:

1-3 years

IBM Cognos Business Intelligence Server

IBM Cognos Business Intelligence Server

: Intermediate

: Extreme - I love it!

:

1-3 years

IBM control desk

IBM control desk

: Intermediate

: Extreme - I love it!

:

1-3 years

IBM Maximo

IBM Maximo

: Intermediate

: Extreme - I love it!

:

1-3 years

ITIL v3 2011

ITIL v3 2011

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT service management

IT service management

: Expert

: Extreme - I love it!

:

1-3 years

IT technical support

IT technical support

: Expert

: Medium

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Problem Solver, Details-oriented

Online Presence

http://linkedin.com/in/remon-yousry-8a775365

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