Basic Info

Remon Naguib

More than 15 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Coordinator at CEVA Logistics I.B.A Freight Services

Experience Details

Customer Service Coordinator

Customer Service/Support

Experienced (Non-Manager)

Door to Door & Custom Clearance & Transportation Supervisor
Booking shipments with shipping lines
Coordinating between customers and shipping lines locally and overseas.
Coordinating between CEVA Logistics offices
Handling shipments till its arrival at port of destination
Invoicing local/overseas customers.
Coordinate & direct client to correct procedures & needed documentation required to clear shipment from customs,& highlighting any special approvals in clearance process
Follow up custom clearance process daily with IBA ’s brokers
Handling customer’s requests & objections by providing the customer with answers, solutions, & support and reports (daily & monthly)
Checking clients payment balance according to the due date stated in contract
Should report any discrepancies in the workflow to the customer service manager in the right time


Company Details

CEVA Logistics I.B.A Freight Services (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain

N/A

Feb 2010 to present (6 years 10 months)
Operations Executive at DELTA EXPRESS for Transport & Trade Services

Experience Details

Operations Executive

Customer Service/Support

Experienced (Non-Manager)

Door to Door & Custom Clearance & Transportation & Air & Ocean Freight Export Supervisor
Booking shipments with shipping lines
Coordinating between customers and shipping lines locally and overseas.
Coordinating between Agents offices
Handling shipments till its arrival at port of destination
Invoicing local/overseas customers.
Coordinate & direct client to correct procedures & needed documentation required to clear shipment from customs,& highlighting any special approvals in clearance process
Follow up custom clearance process daily with Delta Express ’s brokers
Handling customer’s requests & objections by providing the customer with answers, solutions, & support and reports (daily & monthly)
Checking clients payment balance according to the due date stated in contract
Should report any discrepancies in the workflow to the operation manager in the right time


Company Details

DELTA EXPRESS for Transport & Trade Services

Cairo, Egypt

51-100 employees

Logistics and Supply Chain

N/A

Apr 2008 to Jan 2010 (1 year 9 months)
Operations Executive at NOSCO for Transport & Overseas Services

Experience Details

Operations Executive

Logistics/Supply Chain

Experienced (Non-Manager)

Door to Door & Custom Clearance & Transportation Supervisor
Booking shipments with shipping lines
Coordinating between customers and shipping lines locally and overseas.
Coordinating between Agents offices
Handling shipments till its arrival at port of destination
Invoicing local/overseas customers.
Coordinate & direct client to correct procedures & needed documentation required to clear shipment from customs,& highlighting any special approvals in clearance process
Follow up custom clearance process daily with NOSCO ’s brokers
Handling customer’s requests & objections by providing the customer with answers, solutions, & support and reports (daily & monthly)
Checking clients payment balance according to the due date stated in contract
Should report any discrepancies in the workflow to the operation manager in the right time


Company Details

NOSCO for Transport & Overseas Services

Cairo, Egypt

51-100 employees

Logistics and Supply Chain

N/A

Apr 2004 to Mar 2008 (3 years 11 months)
Import, Export & Local Purchase Responsible at Sidhom for Industry and Trade for Printing

Experience Details

Import, Export & Local Purchase Responsible

Manufacturing/Production

Experienced (Non-Manager)

Import, Export & Local Purchase Coordinator
Follow up Suppliers & Clients Accounts (Local/Foreign).
Negotiating with foreign & local suppliers to get their rock-bottom prices.
Negotiating with shipping lines & freight forwarders to get their best offers.
Opening Letters of Credit and following up Bank procedures.
Following up the customs clearance process until the goods reach stores.
Making cost analysis reports for foreign & local purchases.
Preparing periodic reports for the top management concerning the total cost of local & foreign purchases from each and all suppliers.


Company Details

Sidhom for Industry and Trade for Printing

Cairo, Egypt

51-100 employees

Publishing and Printing

N/A

Jul 2003 to Mar 2004 (8 months)
Assistant Import & Export Manager at 3 Brothers S.A.E. for Lighting

Experience Details

Assistant Import & Export Manager

Manufacturing/Production

Experienced (Non-Manager)

Import, Export & Local Purchase Coordinator
Follow up Suppliers & Clients Accounts (Local/Foreign).
Negotiating with foreign & local suppliers to get their rock-bottom prices.
Negotiating with shipping lines & freight forwarders to get their best offers.
Opening Letters of Credit and following up Bank procedures.
Following up the customs clearance process until the goods reach stores.
Making cost analysis reports for foreign & local purchases.
Preparing periodic reports for the top management concerning the total cost of local & foreign purchases from each and all suppliers.


Company Details

3 Brothers S.A.E. for Lighting

Cairo, Egypt

101-500 employees

Import and Export

N/A

Jan 2001 to Jun 2003 (2 years 5 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Maronite School (English Language School)

Egypt

1996

C / Good / 65 - 75%

N/A

St. Joseph Maronite School (English Language School)
1996

Training and Courses

Training/Course Details

Custom clearance course

Jun 2009

Egyptian Customs Authority

N/A

Training/Course Details

Charter vessel & letter of credit & Incoterms

Jun 2008

EIFFA

N/A

Training/Course Details

Banking

Jul 1999

Bank of Alexandria, Cairo Main Branch

Bank of Alexandria, Cairo Main Branch in many Departments such as: • Letter of credit Department (Import & Export) • Letter of Guarantee Department • Credit Department • Remittance of money

This profile is fresh!
Last update 14 days ago.

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Profile Skills and Keywords

AccountingAdaptiveArabicAssistant Import & Export ManagerBankingCEVA Logistics I.B.A Freight ServicesCargo HandlingCharter Vessel & Letter Of Credit & IncotermsCustom Clearance & TransportationCustom Clearance CourseCustomer ServiceCustomer Service CoordinatorCustomer Service ExcellenceDoor To Door ServicesEnglishFlexibleFrenchHard WorkerImport & Export RegulationsImport And ExportImport, Export & Local Purchase ResponsibleInitiativeIntegrityInternetLogisticsLogistics And Supply ChainManufacturingMicrosoft ExcelMicrosoft OfficeMicrosoft WordOperationsOperations ExecutiveOrganizerProductionProjects OperationsPublishing And PrintingSupportTeam PlayerTransportation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Door to Door Services

Door to Door Services

: Expert

: Extreme - I love it!

:

More than 7 years

Import & Export Regulations

Import & Export Regulations

: Expert

: Extreme - I love it!

:

More than 7 years

Custom Clearance & Transportation

Custom Clearance & Transportation

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service Excellence

Customer Service Excellence

: Expert

: Extreme - I love it!

:

More than 7 years

Cargo Handling

Cargo Handling

: Expert

: Extreme - I love it!

:

More than 7 years

Projects Operations

Projects Operations

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Initiative, Organizer, Flexible / Adaptive, Team Player

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