Raymond George Iskandar

IT ManagerFull Time

• Job Details:• Managed day-to-day IT operations and provided strategic direction for the IT department. • Developed and implemented IT policies and procedures for seamless departmental coordination. • Designed, built, and administered network and security infrastructure, including Sophos Firewalls. • Oversaw critical services such as email (Google Workspace), domain controllers, and application servers (Finance & Payroll). • Implemented robust backup and disaster recovery plans for data protection. • Utilized JIRA IT Service Management to adhere to ITIL strategies for efficient service delivery. • Successfully managed IT procurement procedures and vendor relationships. • Provided regular maintenance reporting to ensure the integrity of IT systems. • Collaborated with clients to design suitable IT environments and administered their infrastructures. • Ongoing improvements.

IT ManagerFull Time

• Job Details:• Managed day-to-day operations of the IT department overseeing IT functions in HQ, Egypt, and India branches. • Designed, built, and administered network and security infrastructure, including cloud computing (AWS infrastructure) and VPN cloud servers. • Implemented backup and disaster recovery plans, ensuring data security and business continuity. • Managed email services using GSuite Google Apps and utilized performance monitoring tools such as OP Manager for efficient IT operations. • Conducted regular vulnerability scans using Tenable, ensuring robust security measures. • Oversaw domain controllers, including DNS & DHCP configurations, and maintained antivirus services subscriptions. • Implemented and managed Windows Server Update Service (WSUS) for seamless software updates. • Administered FortiGate firewalls and SQL database servers, ensuring optimal performance and security. • Established network connections (Leased Line, VPN, and DSL) and managed network equipment installations, including cabling, routing, and switching. • Implemented and managed ITIL strategies using JIRA IT Service Management, streamlining IT processes and enhancing efficiency.

IT ManagerFull Time

• Job Details:• Led the upgrade and replacement of obsolete technologies in a large organization with 250+ users across 10 remote locations. • Managed and developed a 2-person technical team, providing leadership and guidance in various technical domains. • Held comprehensive authority for departmental direction, design, implementation, engineering, support, training, administration, and management of the following areas: - ERP System Administration (MAPICS) - Email Services (MS Exchange) - Backup & Disaster Recovery Plans - LAN/WAN Network Services - 24x7 Data Center Computer Operations - Application Systems - Help Desk Operations - PC Desktop Systems - AS/400 Systems Administration - Web/Internet Design & Administration • Spearheaded the transition from outdated organization-wide and departmental technologies to streamlined and cost-effective client-server technologies, resulting in improved efficiency and decreased expenses. • Key Projects & Achievements: - Designed and installed the complete LAN/WAN infrastructure, integrating disparate systems and technologies for seamless network connectivity. - Supervised ERP Implementation Project for "MAPICS XA R9," enhancing business quality and efficiency. - Took on the workload of three full-time equivalents, reducing labor expenses and improving overall efficiency. - Established standardization for applications, PC desktops, and networking systems, leading to decreased inventory, application pricing, and licensing expenses. - Achieved consistent 99% uptime by implementing robust disaster recovery and fault tolerance plans.