Basic Info

Reham Reda

3 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Etisalat UAE Collection Team Leader at Raya contact center

Experience Details

Etisalat UAE Collection Team Leader

Customer Service/Support

Manager

After working as a call center agent for the same Queue i have been promoted to Team Leader position, managing up to 15 person,
also handled nesting team for more than 6 month up to 20 person,
Recently managing the Company accounts team in the collection department


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Jul 2015 to present (2 years 3 months)
Welcome Queue Manager at Raya Contact Center

Experience Details

Welcome Queue Manager

Operations/Management

Manager

Handling Queue, Managing team members, Dealing directly with the client requests, and discussing the situations with upper managment


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Food Services/Restaurants/Catering

http://careers.rayacorp.com/

Sep 2017 to present (1 month)
Collection Account Advisor at Raya Contact Center

Experience Details

Collection Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Contacting customer regarding their pending bills in UAE


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Nov 2014 to Jun 2015 (7 months)

Education

Bachelor's Degree in Faculty of Engineering

Education Details

Bachelor's Degree

Faculty of Engineering

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Salam Experimental language school

Egypt

2009

A / Excellent / 85 -100%

N/A

El-Salam Experimental language school
2009
This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCateringCollection Account AdvisorConsumer ServicesCustomer ServiceEnglishEtisalat UAE Collection Team LeaderFaculty Of EngineeringFlexibleFood ServicesGaining New SkillsHard WorkerInternetJavaLeaderManagementMicrosoft OfficeNegotiatorRaya Contact CenterReading NovelsRestaurantsSocialSupportSwimming And Playing VolleyballTelecommunicationsTravellingUnderstanding My Role As A Person In The Company Am Working With And Adding New Values To The CompanyWelcome Queue ManagerWorking Within A Team

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Java

Java

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Negotiator, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/in/reham-reda-5a6a165b/https://www.facebook.com/reham.reda.77

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