Basic Info

Reham Reda

3 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Etisalat UAE Collection Team Leader at Raya contact center

Experience Details

Etisalat UAE Collection Team Leader

Customer Service/Support

Manager

After working as a call center agent for the same Queue i have been promoted to Team Leader position, managing up to 15 person,
also handled nesting team for more than 6 month up to 20 person,
Recently managing the Company accounts team in the collection department


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Jul 2015 to present (2 years 5 months)
Welcome Queue Manager at Raya Contact Center

Experience Details

Welcome Queue Manager

Operations/Management

Manager

Handling Queue, Managing team members, Dealing directly with the client requests, and discussing the situations with upper managment


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Food Services/Restaurants/Catering

http://careers.rayacorp.com/

Sep 2017 to present (3 months)
Collection Account Advisor at Raya Contact Center

Experience Details

Collection Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Contacting customer regarding their pending bills in UAE


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Nov 2014 to Jun 2015 (7 months)

Achievements


Working among teams in student activities during my study as PR,R&C. Working after graduation as Collection agent Promoted after 6 months to be Team Leader recently am AM delegate. Managing Queues individually

Education

Bachelor's Degree in Faculty of Engineering

Education Details

Bachelor's Degree

Faculty of Engineering

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Salam Experimental language school

Egypt

2009

A / Excellent / 85 -100%

N/A

El-Salam Experimental language school
2009

Certifications

RF
Oct 2013

Certificate details

RF

Oct 2013

95 out of 100

N/A

N/A

ZTE India

Being Certified from ZTE *Vendor* India Branch

WCDMA
Oct 2013

Certificate details

WCDMA

Oct 2013

90 out of 100

N/A

N/A

ZTE India

Being Certified in WCDMA from ZTE *Vendor* India branch

Training and Courses

Training/Course Details

ISTQB Foundation Level

Dec 2017

Mo3alemy Academy

Software testing training, foundation level. about to be certified the current month

Training/Course Details

CCNA

Apr 2016

Ahmed Nabil

Attending network course for Cisco

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCNACateringCollection Account AdvisorConsumer ServicesCustomer ServiceEnglishEtisalat UAE Collection Team LeaderFaculty Of EngineeringFlexibleFood ServicesFrenchGaining New SkillsHard WorkerISTQB Foundation LevelInternetJavaLeaderManagementMicrosoft OfficeNegotiatorRFRaya Contact CenterReading NovelsRestaurantsSocialSupportSwimming And Playing VolleyballTelecommunicationsTestingTravellingUnderstanding My Role As A Person In The Company Am Working With And Adding New Values To The CompanyWCDMAWelcome Queue ManagerWorking Within A Team

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Java

Java

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Testing

Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Negotiator, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/in/reham-reda-5a6a165b/https://www.facebook.com/reham.reda.77

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