Basic Info

Reham Khalifa

6 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Training and Sales Manager at Collaboration Management and Control Solutions (CMCS)

Experience Details

Training and Sales Manager

Education/Teaching, Training/Instructor

Manager

• Map out training plans, design and develop training programs (Outsourced or in-house)
• Designing and developing training and development programs based on both the companies' and the individual's needs
• Maintain updated curriculum database and training records
• Development and maintenance of Training Plan, including identification of courses, training curriculums and training audience
• Design and prepare educational aids and materials
• Coordinate training schedules between the trainer and trainees
• Preparing daily and weekly reports
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc.)
• Market available training opportunities to employees and provide necessary information
• Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed
• Archive records of training, including course content, the training, the number of students, results, feedback

Some of major clients I worked with:
• Orange
• ENPPI
• Seges
• Vodafone


Company Details

Collaboration Management and Control Solutions (CMCS) (multinational)

Alexandria, Egypt

51-100 employees

Education

N/A

Jul 2013 to present (4 years 6 months)
Training Coordinator at SA-INTERNATIONAL Engineering & Inspection

Experience Details

Training Coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Following up customer needs
• Sending mail to contact With Company
• Making and receiving calls from customers.
• Contact with company
• Follow-up the training course
• Coordinate training schedules between the trainer and trainees
• Contact with instructor
• Follow up the implementation of training programs and taking Attendance trainees
• Set the training schedule on yearly basis
• Evaluating training and development programs
• Preparing daily and weekly reports
• Manages the training programs of the call center/customer service operations
• Develops, establish and implements training programs that targets to increase the efficiency of the operations
• Keep abreast of training methods, techniques acquired by competitors to ensure correctness and effectiveness of the courses


Company Details

SA-INTERNATIONAL Engineering & Inspection (multinational)

Alexandria, Egypt

11-50 employees

Education

N/A

Dec 2011 to Dec 2012 (1 year)
Customer service at EACC center

Experience Details

Customer service

Education/Teaching, Training/Instructor

Entry Level

• Following up customer needs
• Following up the training courses
• Responsible of the training materials
• Responsible for following up and checking of daily payments
• Making and receiving calls from customers
• Preparing daily reports
• Follow up the implementation of training programs and taking attendance trainees
• Conducts customer service training as well as training in other various areas (including personal development skills)
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops
• Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge
• Tests trainees to measure progress and to evaluate effectiveness of training
• Reports on progress of employees under guidance during training periods. Maintain trainee records


Company Details

EACC center (multinational)

Alexandria, Egypt

11-50 employees

Education

N/A

Jul 2009 to Jul 2011 (2 years)

Education

College Diploma in Islamic History

Education Details

College Diploma

Islamic History

Univerity of Alexandria, Egypt

A / Excellent / 85 -100%

N/A

N/A

Univerity of Alexandria
2006 - 2007
Bachelor's Degree in Arts

Education Details

Bachelor's Degree

Arts

Faculty of Arts, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Arts
2002 - 2006

Certifications

Certificate details

Microsoft Certified Professional (MCP)

Jan 2008

N/A

N/A

N/A

New Horizon

N/A

Certificate details

Microsoft Certified Data Base Administrator (MCDBA)

Jun 2008

N/A

N/A

N/A

New Horizon

N/A

Training and Courses

Training/Course Details

Basic soft skills at

May 2008

new Horizon Center

 Project management Concept  Presentation Skills  Technical & Business writing  Customer Service  Sales Fundamentals  Marketing Essentials

Training/Course Details

Various Courses

Jan 2008

new Horizon Center

 Microsoft windows XP Professional  Managing and Marinating Microsoft windows Server 2003.  Database Concept  Operating system Concept.  Introduction to VB.net Programming  Querying MS SQL Server 2000  Programming MS SQL Server 2000,2005  Administrating SQL Server 2000,2005  Programming with Microsoft Visual Basic .NET  Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET  Developing Microsoft .NET Applications for Windows (Visual Basic .NET)

Training/Course Details

Various Courses

Jun 2010

EACC center

 ERD Concept  Oracle administrators  Linux administration

Training/Course Details

ICDL

Apr 2007

Learn to be center

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicArtsBasic Soft Skills AtCollaboration Management And Control Solutions (CMCS)CommunicatorCustomer ServiceEACC CenterEducationEnglishHard WorkerICDLInnovativeInternet ResearchIslamic HistoryLeaderMarketingMicrosoft Certified Data Base Administrator (MCDBA)Microsoft Certified Professional (MCP)Microsoft Office PackageSA-INTERNATIONAL Engineering & InspectionSalesTeam PlayerTraining And Sales ManagerTraining CoordinatorTraining ManagementVarious Courses

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office™ Package

Microsoft Office™ Package

: Expert

: Extreme - I love it!

:

5-7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Certified Professional (MCP)

Microsoft Certified Professional (MCP)

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Certified Data Base Administrator (MCDBA)

Microsoft Certified Data Base Administrator (MCDBA)

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Training Management

Training Management

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Innovative, Team Player

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