Basic Info

Reham Khalifa

6 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Training and Sales Manager at Collaboration Management and Control Solutions (CMCS)

Experience Details

Training and Sales Manager

Education/Teaching, Training/Instructor

Manager

• Map out training plans, design and develop training programs (Outsourced or in-house)
• Designing and developing training and development programs based on both the companies' and the individual's needs
• Maintain updated curriculum database and training records
• Development and maintenance of Training Plan, including identification of courses, training curriculums and training audience
• Design and prepare educational aids and materials
• Coordinate training schedules between the trainer and trainees
• Preparing daily and weekly reports
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc.)
• Market available training opportunities to employees and provide necessary information
• Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed
• Archive records of training, including course content, the training, the number of students, results, feedback

Some of major clients I worked with:
• Orange
• ENPPI
• Seges
• Vodafone


Company Details

Collaboration Management and Control Solutions (CMCS) (multinational)

Alexandria, Egypt

51-100 employees

Education

N/A

Jul 2013 to present (3 years 5 months)
Training Coordinator at SA-INTERNATIONAL Engineering & Inspection

Experience Details

Training Coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Following up customer needs
• Sending mail to contact With Company
• Making and receiving calls from customers.
• Contact with company
• Follow-up the training course
• Coordinate training schedules between the trainer and trainees
• Contact with instructor
• Follow up the implementation of training programs and taking Attendance trainees
• Set the training schedule on yearly basis
• Evaluating training and development programs
• Preparing daily and weekly reports
• Manages the training programs of the call center/customer service operations
• Develops, establish and implements training programs that targets to increase the efficiency of the operations
• Keep abreast of training methods, techniques acquired by competitors to ensure correctness and effectiveness of the courses


Company Details

SA-INTERNATIONAL Engineering & Inspection (multinational)

Alexandria, Egypt

11-50 employees

Education

N/A

Dec 2011 to Dec 2012 (1 year)
Customer service at EACC center

Experience Details

Customer service

Education/Teaching, Training/Instructor

Entry Level

• Following up customer needs
• Following up the training courses
• Responsible of the training materials
• Responsible for following up and checking of daily payments
• Making and receiving calls from customers
• Preparing daily reports
• Follow up the implementation of training programs and taking attendance trainees
• Conducts customer service training as well as training in other various areas (including personal development skills)
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops
• Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge
• Tests trainees to measure progress and to evaluate effectiveness of training
• Reports on progress of employees under guidance during training periods. Maintain trainee records


Company Details

EACC center (multinational)

Alexandria, Egypt

11-50 employees

Education

N/A

Jul 2009 to Jul 2011 (2 years)

Education

College Diploma in Islamic History

Education Details

College Diploma

Islamic History

Univerity of Alexandria, Egypt

A / Excellent / 85 -100%

N/A

N/A

Univerity of Alexandria
2006 - 2007
Bachelor's Degree in Arts

Education Details

Bachelor's Degree

Arts

Faculty of Arts, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Arts
2002 - 2006

Certifications

Certificate details

Microsoft Certified Professional (MCP)

Jan 2008

N/A

N/A

N/A

New Horizon

N/A

Certificate details

Microsoft Certified Data Base Administrator (MCDBA)

Jun 2008

N/A

N/A

N/A

New Horizon

N/A

Training and Courses

Training/Course Details

Basic soft skills at

May 2008

new Horizon Center

 Project management Concept  Presentation Skills  Technical & Business writing  Customer Service  Sales Fundamentals  Marketing Essentials

Training/Course Details

Various Courses

Jan 2008

new Horizon Center

 Microsoft windows XP Professional  Managing and Marinating Microsoft windows Server 2003.  Database Concept  Operating system Concept.  Introduction to VB.net Programming  Querying MS SQL Server 2000  Programming MS SQL Server 2000,2005  Administrating SQL Server 2000,2005  Programming with Microsoft Visual Basic .NET  Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET  Developing Microsoft .NET Applications for Windows (Visual Basic .NET)

Training/Course Details

Various Courses

Jun 2010

EACC center

 ERD Concept  Oracle administrators  Linux administration

Training/Course Details

ICDL

Apr 2007

Learn to be center

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArtsBasic Soft Skills AtCollaboration Management And Control Solutions (CMCS)CommunicatorCustomer ServiceEACC CenterEducationEnglishHard WorkerICDLInnovativeInternet ResearchIslamic HistoryLeaderMarketingMicrosoft Certified Data Base Administrator (MCDBA)Microsoft Certified Professional (MCP)Microsoft Office PackageSA-INTERNATIONAL Engineering & InspectionSalesTeam PlayerTraining And Sales ManagerTraining CoordinatorTraining ManagementVarious Courses

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office™ Package

Microsoft Office™ Package

: Expert

: Extreme - I love it!

:

5-7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Certified Professional (MCP)

Microsoft Certified Professional (MCP)

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Certified Data Base Administrator (MCDBA)

Microsoft Certified Data Base Administrator (MCDBA)

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Training Management

Training Management

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Innovative, Team Player

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