Basic Info

Reham Mikhail

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Aviation Department Head at Egytrav - Uniglob

Experience Details

Aviation Department Head

Tourism/Travel

Manager

N/A


Company Details

Egytrav - Uniglob

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Jun 2015 to present (1 year 6 months)
District Manager at Excel Travel

Experience Details

District Manager

Customer Service/Support

Manager

Monitor all staff performance
Monitor Call center performance and productivity
approach our quarterly Target and Exert all our effort with my team to exceed our target as well.
Train the new staff in order to improve their knowledge.
Create Travel solutions to our corporate accounts and analyze their travel behavior in order to get the most benefit for them like corporate deals or any corporate frequent flyers.
Integrate all new products and share it with the team as well as with the customers.


Company Details

Excel Travel

Cairo, Egypt

101-500 employees

Travel and Tourism

Exceltravel.net

Jul 2004 to May 2015 (10 years 10 months)
Senior Travel Counselor at American Express

Experience Details

Senior Travel Counselor

Customer Service/Support

Experienced (Non-Manager)

Sell all Amex products and packages.
Build rapport with our corporate accounts and implement their policy
Promote all our products even our bank products
exert all our efforts to satisfy the customer and make extra mile in order to maintain good and successful relationship with them.
Apply their rules and make savings for the account to gain their confidence in our travel solutions.


Company Details

American Express (multinational)

Cairo, Egypt

More then 1000 employees

Travel and Tourism

N/A

Jan 2002 to Jun 2004 (2 years 5 months)
Travel Counselor at Emeco Travel

Experience Details

Travel Counselor

Customer Service/Support

Experienced (Non-Manager)

Reserve Air tickets on several CRS systems like Amadeus, Galileo, Sabre and Kama.
Sell Maersk Air and I was responsible on daily sales report as a counter Supervisor on Maersk Air
Promote all our GSA, as we are Korean Air, American Airlines, Air Malta, Air Portugal and Maersk Air GSA's.


Company Details

Emeco Travel

Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

Jul 1997 to Dec 2001 (4 years 5 months)

Education

Bachelor's Degree in Tourism

Education Details

Bachelor's Degree

Tourism, Faculty of Tourism and Hotels

Helwan University Cairo, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University Cairo
1993 - 1997
Bachelor's Degree in Tourism

Education Details

Bachelor's Degree

Tourism

faculty of tourism and hotels helwan university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

faculty of tourism and hotels helwan university
1993 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helmeyet Elzeytoun

Egypt

1993

B / Very Good / 75 - 85%

N/A

Helmeyet Elzeytoun
1993

Training and Courses

Training/Course Details

Customer Service

Mar 2002

Quest

N/A

Training/Course Details

Executive Managament Diploma

Sep 2010

AUC

It is Mini MBA explain more about Marketing Leadership and Finance

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AmadeusAmerican ExpressAnalyticalAnalytical ReportsArabicAviationAviation Department HeadBusiness-orientedCorporate DealsCustomer ServiceCustomer-orientedDistrict ManagerE- TravelEnglishExecutive Managament DiplomaFaculty Of Tourism And HotelsFrenchHard WorkerInternetLeaderMicrosoft OfficeProblem SolvingSaving ReportsSenior Travel CounselorSupportTourismTravelTravel And TourismTravel Counselor

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Amadeus

Amadeus

: Expert

: Extreme - I love it!

:

More than 7 years

E- Travel

E- Travel

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Aviation

Aviation

: Expert

: Extreme - I love it!

:

More than 7 years

Saving Reports

Saving Reports

: Expert

: Extreme - I love it!

:

More than 7 years

Corporate Deals

Corporate Deals

: Expert

: Extreme - I love it!

:

More than 7 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Analytical Reports

Analytical Reports

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Hard worker, Customer-oriented

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