Basic Info

Rehab Helmy

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Project Coordinator, Customer Relations and Back Office for Kitchen Moves Catering and Kazyon Projects. at Telemedia Misr for communication

Experience Details

Project Coordinator, Customer Relations and Back Office for Kitchen Moves Catering and Kazyon Projects.

Administration, Customer Service/Support

Experienced (Non-Manager)

- Coordinating meetings
- Follow up, collect and archive the documents.
- Ensure that the team is applying the process as well.
- Reporting the Development status for the in progress projects
- Greet and assist visitors when they arrive at the office
- Monitoring E-mails for Technical Managers in and out.
- Monitor office supplies inventory and place orders
- Administrative support for all data entry on daily basis with MS Excel.
- Operating Computer and Internet, receiving and replying emails.
- Answering phone calls
- Preparing reports for clients.
- Developing project strategies
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Accuracy in handling all assigned tasks.
- Use the job tools (telephone and computer) effectively.


Company Details

Telemedia Misr for communication (multinational)

October 6 City, Egypt

101-500 employees

Media Production , Consumer Services

http://www.telemediavas.com/home.aspx

Nov 2014 to present (2 years 1 month)
Administrative Assistant at Wadi Group

Experience Details

Administrative Assistant

Administration

Experienced (Non-Manager)

- Answering and making phone calls, sending emails, receive and deliver faxes,
- Co-ordinate the manager appointments and meetings.
- Prepare and submit the result report of those searches to GM & CEO
- Organize paperwork and files
- Take minutes at meeting
- Record minutes and submit minutes approval
- Prepare documents and reports on the computer
- Maintain confidential records and files
- Setup filling system and maintain record as per company standard
- Prepare office supplies request using ERP system
- Receiving payment orders and invoices
- Supervise office boy


Company Details

Wadi Group (multinational)

Giza, Egypt

More than 1000 employees

Agriculture/Fishing/Farming

http://www.wadigroup.com.eg

Oct 2012 to Oct 2014 (2 years)
Customer Service Agent and Back up Team Leader at Raya

Experience Details

Customer Service Agent and Back up Team Leader

Customer Service/Support

Experienced (Non-Manager)

--Deal with customers over the phone; answer all the inquiries regarding Fawry’s, Unilever, Daimler and Chrysler products and follow up on customer inquiries not immediately resolved.
-Work as part of a team to ensure offering world-class Customer Service at all times.
-Accuracy in handling all assigned tasks.
-Use the job tools (telephone and computer) effectively.
-Preparing reports for client
-Sending emails


Company Details

Raya

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2010 to Oct 2012 (2 years 3 months)

Education

BA in Accounting

Education Details

BA

Accounting

Faculty of Commerce - Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Commerce - Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Orman School
2003

Certifications

ICDL
Sep 2007

Certificate details

ICDL

Sep 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Communication Skills

Oct 2012

Raya Contact Center

- Dedicated, hardworking with the communications skills to work as part of the team or own initiative at all levels. - Outstanding motivator and builder of team work. Works well in both team and individual assignments. - Excellent ability to communicate with Customers, taking necessary steps to ensure customer satisfaction. - Ability to learn and require new Skills.

Training/Course Details

English Course

Dec 2010

Ministry of Defense Language Institute

N/A

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountantAccountingAdaptiveAdministrationAdministrative AssistantAgricultureArabicCommunication SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service Agent And Back Up Team LeaderCustomer-orientedEnglishEnglish CourseFarmingFishingFlexibleGain More ExperienceHard WorkerICDLImprove My SkillsMedia ProductionMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerProject Coordinator, Customer Relations And Back Office For Kitchen Moves Catering And Kazyon Projects.SecretarySupportTelemedia Misr For CommunicationWadi GroupWorkWorking With Team

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Account Advisor

Account Advisor

: Expert

: Extreme - I love it!

:

3-5 years

Secretary

Secretary

: Intermediate

: Extreme - I love it!

:

1-3 years

Accountant

Accountant

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Organizer, Flexible / Adaptive

Online Presence

https://www.facebook.com/rehab.mahmoud.7359rehab_mhelmy@live.com

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