Reem Mahmoud

Digital Entertainment Reporting & Business Management (Marketing)

• Job Details:Responsible for designing new researches, insights, big data and experience requests. Work on integrating findings across sources to arrive at the best recommendations to drive the business. Fully aware of key insights about entertainment category, performance of players and of twist products. Ensure reporting readiness on time.

Strategic Partners Supervisor

• Job Details:Managing our strategic partners and telesales teams to set and distribute our targets effectively and efficiently across our direct and indirect channels, also defining performance-measuring bars for them to get the maximum utilization from this mix. Manage the call center to achieve quantitative and qualitative objectives. Plan and implement the overall strategy. Track and measure productivity and compare to benchmarks. Offer solutions for improvement. Identify bottlenecks and suggest solutions. Ensure employee satisfaction. Build relationships with staff and clients. Create a welcoming and motivating environment for employees. Hiring, training, coaching and leading call center representatives as they provide support for customers. Ensuring staff members are achieving desired service levels. Analyze call center data and prepare reports for upper management. Evaluate staff effectiveness and performance. Collect and analyze call center statistics and adjust processes to meet and exceed goals.

Fixed Line Supervisor