RR

Raymond Metry Refaat

Operations Manager at Al Mosafer

Heliopolis, Cairo, Egypt

Work Experience

  • Operations Manager

    Al Mosafer

    Jan 2024 - Present -1 yr, 5 months

    Egypt

    • Job Details:Manage day-to-day operations of the online tourism platform to ensure seamless functionality and high-quality user experience. Monitor and optimize processes related to booking, customer service, and supplier management. Establish and maintain relationships with travel suppliers, negotiate contracts, and ensure compliance with service level agreements.

  • Assistant Operation Manager

    Al Mosafer

    Mar 2017 - Dec 2023 -6 yrs, 9 months

    Egypt

    • Job Details:Assist the operations manager in overseeing daily operations of the online tourism platform. Support and collaborate with the operational team, providing guidance and addressing issues as they arise. Monitor customer service interactions to ensure high-quality support.

  • Hotel Manager

    Djarra for Tourism Investment

    Jul 2013 - Dec 2016 -3 yrs, 5 months

    Egypt

    • Job Details:Planning and organizing accommodation, catering, and other hotel services. Managing budgets and financial plans as well as controlling expenditure. Recruiting, training and monitoring staff.

  • Floating Hotel Manager

    Escapade Hotel & Cruises

    Oct 2009 - May 2013 -3 yrs, 7 months

    Egypt

    • Job Details:Maintaining standards and services across departments such as F&B, reception, and function/entertainment. Overseeing hotel guests to ensure satisfaction and dealing promptly with any issues.

    • Education

    • Bachelor's Degree in Hotel Management

      Suez Canal University (SCU)

      Jan 2000 - Jan 2005 - 5 yr

    • Bachelor's Degree

      College De La Salle

      Jan 2000 - Jan 2000 - 0 Month

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    • French

      Beginner
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