Basic Info

Sherif Rayan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer’s service phone operator at CitiBank

Experience Details

Customer’s service phone operator

Customer Service/Support

Experienced (Non-Manager)

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments,
• inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
•Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
•Verify information on ATM/debit card applications to the information in customer database.
• Send exceptions to personal banking counselors for corrections. Update the system with messages regarding ATM/debit cards and service charge rebates.
•Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank. Distribute to customers and properly log all “hold statements” and check orders held by the bank.


Company Details

CitiBank (multinational)

Cairo, United States

N/A

Banking

www.CitiBankEgypt.com

Sep 2012 to Oct 2014 (2 years 1 month)
Account Officer at Pharos holding

Experience Details

Account Officer

Accounting/Finance

Manager

•Prepare and make report on market analysis, competitor analysis and market trends.
•Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.
•Ensure clients’ demands to be satisfied.
•Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
•Ensure that clients know to use the services and provide assistance if necessary.
•Work with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.
• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service.
•Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
•Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions.


Company Details

Pharos holding (multinational)

Cairo, Egypt

101-500 employees

Financial Services

www.pharosholding.com

Nov 2009 to Oct 2011 (1 year 11 months)
Account Officer at City Trade

Experience Details

Account Officer

Accounting/Finance, Banking

Experienced (Non-Manager)

•Interacting with new and current customers.
•Gather business/industry/market information and plan better business interaction.
•Managing an active account tracking and reporting procedure in accordance with company procedures.
•Maintain the computerized accounting system (BIMS)
•Maintain the computerized accounting system, using (BIMS)
•Maintain liabilities and assets aspects of accounts on a monthly basis
•Maintain all records to audit ready standard
•Tracking, maintaining and analyzing customer data


Company Details

City Trade

Cairo, Egypt

101-500 employees

Financial Services

www.citytrade.com

Mar 2007 to Oct 2009 (2 years 7 months)
Administration Executive at VENUS for international trading

Experience Details

Administration Executive

Administration

Entry Level

•Provide general administrative support including but not limited to: phones, distributing mail, and preparing expense reports.
•Organize and maintain file and records.
•Create meeting agendas, notifications, and follow up items.
•Coordinates and schedules events, conferences, meetings, travel, conference rooms
•Makes high level contacts of a sensitive nature inside and outside the company.
•Composing, designing and editing correspondence and reports.
•Coordinating workflow and maintaining a productive work environment.


Company Details

VENUS for international trading

Cairo, Egypt

11-50 employees

Textile and Clothing

N/A

Jan 2005 to Jan 2006 (1 year)

Education

B.Sc. Computer Science in Computers and Commercial Sciences

Education Details

B.Sc. Computer Science

Computers and Commercial Sciences

Al-Abbasya Institute for Computers and Commercial Sciences, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Abbasya Institute for Computers and Commercial Sciences
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun

Egypt

1997

C / Good / 65 - 75%

N/A

Amoun
1997

Certifications

Certificate details

Account officer (Trend )

Aug 2010

N/A

N/A

N/A

Trend

N/A

Training and Courses

Training/Course Details

Internal Audit ESTA

Dec 2009

ESTA

• Develop and maintain policies and procedures for the Compliance Program operation to prevent illegal and improper conduct. • Manages day-to-day operation of the Compliance Program. • Manage and monitor the business process risks. • Proactively Monitor the performance of the Compliance Program, identify potential risks and devise process improvements. • Build and maintain a consistent system for violations policies and investigations handling. • Regularly prepare reports to the Board on the company’s operations and progress

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

Account OfficerAccount Officer (Trend )AccountingAdministrationAdministration ExecutiveArabicBankingCitiBankComputers And Commercial SciencesCreativeCustomer ServiceCustomers Service Phone OperatorEnglishFinanceFinancial ServicesInsuranceInternal Audit ESTAMarketingNegotiatorPharos HoldingPlannerProblem SolverSalesSupportTeam PlayerTextile And Clothing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Sales

Sales

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Beginner

: Medium

:

Less than 1 year

Key Skills

Planner, Negotiator, Creative, Problem Solver, Team Player

Online Presence

https://www.facebook.com/sherif.rayan1@rayansherif

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