Basic Info

Rasha Ouf

5 years

Giza - Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Community Support (Back Office) at Uber

Experience Details

Community Support (Back Office)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Uber (multinational)

Egypt

501-1000 employees

Information Technology Services

N/A

Jul 2016 to present (5 months)
Customer Support Agent at Careem

Experience Details

Customer Support Agent

Customer Service/Support

Entry Level

N/A


Company Details

Careem (multinational)

Egypt

501-1000 employees

Information Technology Services

N/A

Jul 2015 to Jul 2016 (1 year)
English Trainer at Egyptian Tourism Federation

Experience Details

English Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Egyptian Tourism Federation

Egypt

N/A

Education, Travel and Tourism

N/A

Jul 2014 to Jul 2015 (1 year)
Customer Support Agent at HSBC

Experience Details

Customer Support Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

HSBC (multinational)

Egypt

501-1000 employees

Banking

N/A

Jul 2013 to Jul 2014 (1 year)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone UK (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Jul 2012 to Jul 2013 (1 year)
Customer Support Professional at Stream Global Services

Experience Details

Customer Support Professional

Customer Service/Support

Entry Level

N/A


Company Details

Stream Global Services (multinational)

Egypt

501-1000 employees

Consumer Services

N/A

Jul 2011 to Jul 2012 (1 year)
English Instructor at Amideast

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Amideast (multinational)

Egypt

501-1000 employees

Education

N/A

May 2010 to Jul 2011 (1 year 2 months)
Customer Support Agent at Mobinil

Experience Details

Customer Support Agent

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Egypt

501-1000 employees

Telecommunications

N/A

Sep 2008 to Sep 2009 (1 year)

Achievements


Writing and Typing Speed Skills


New Technology and New Cultures


Presentation Skills and Hospitality Experience


Banking Experience


Offshore Cultures and Language Skills


Offshore Cultures and Language Skills


Teaching and Presentation Skills and Language Skills


Communication Skills and Telecommunication Experience


Bachelor Degree - Professional Trainings - Work Experience - Life Experience - Driving License - TOT Certificate - Toeic Certified - ICDL Certified - High School Grade - Languages Achievement - Customer Service Oriented - Communication Skills

Education

Bachelor's Degree in Faculty of Arts English Department

Education Details

Bachelor's Degree

Faculty of Arts English Department

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port Said Language School Zamalek

Egypt

2003

A / Excellent / 85 -100%

N/A

Port Said Language School Zamalek
2003

Certifications

ICDL
Aug 2007

Certificate details

ICDL

Aug 2007

N/A

N/A

N/A

N/A

TOT
May 2008

Certificate details

TOT

May 2008

N/A

N/A

N/A

N/A

Toeic
May 2010

Certificate details

Toeic

May 2010

500

N/A

N/A

Amideast

N/A

Certificate details

Bachelor of English Literature

Jun 2007

Pass

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

ICDL

Aug 2007

Russian Cultural Cente

N/A

Training/Course Details

English Conversation

Aug 2007

British Council

N/A

Training/Course Details

Spanish Language

Aug 2008

Cervantes

N/A

Training/Course Details

Microsoft Office

Aug 2007

Russian Cultural Center

N/A

TOT at Amideast
May 2010

Training/Course Details

TOT

May 2010

Amideast

N/A

Training/Course Details

Soft Skills

Dec 2008

Raya Contact Center

N/A

Training/Course Details

Soft Skills

Apr 2012

Vodafone Egypt

N/A

Training/Course Details

Soft Skills

Jul 2012

HSBC

N/A

This profile is fresh!
Last update 27 days ago.

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Profile Skills and Keywords

AmideastAnalyticalBachelor Of English LiteratureBankingBusiness-orientedCareemCommunity Support (Back Office)Computer SkillsConsumer ServicesCustomer ServiceCustomer SupportCustomer Support AgentCustomer Support ProfessionalEducationEnglishEnglish ConversationEnglish InstructorEnglish TrainerFaculty Of Arts English DepartmentFashionFlexibilityFrenchHSBCHanging Out And ShoppingHospitalityICDLInformation Technology ServicesInnovativeInternational Account AdvisorInternet And TravellingInternet SearchJunk FoodMicrosoft OfficeMobile AppsOrganizerPresenterSoft SkillsSpanish LanguageStream Global ServicesSupportTOTTechnologyTelecommunicationTelecommunicationsToeicTravel And TourismUberVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Mobile Apps

Mobile Apps

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer support

Customer support

: Expert

: Extreme - I love it!

:

1-3 years

English instructor

English instructor

: Expert

: Extreme - I love it!

:

1-3 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

3-5 years

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Presenter, Organizer, Innovative

Online Presence

facebook.com/rasha.kuti.9rasha.ouf@live.comwww.facebook.com

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