RA

Rasha Amer

Quality Assurance Manager

Cairo, Egypt

Work Experience

  • Quality Assurance Manager

    HSBC Bank Egypt

    Feb 2014 - Feb 2023 -9 yrs

    Egypt

    • Job Details:The role focuses on ensuring sales quality and compliance by conducting reviews, addressing risks, and verifying adherence to HSBC policies and regulations. It involves supporting the sales force through coaching, resolving inquiries, and providing feedback for improvement while ensuring customers are treated fairly and sold suitable products.
  • Executive Admin to Head of Business Performance Management

    HSBC Bank Egypt

    Jun 2010 - Jan 2014 -3 yrs, 7 months

    Egypt

    • Job Details:The role involves providing comprehensive administrative support to the head of BPM by managing correspondence, scheduling meetings, preparing materials, and maintaining records. Responsibilities include responding to inquiries, coordinating events, making travel arrangements, ensuring deadlines are met, and following up on tasks. The role requires accuracy, confidentiality, and professionalism when liaising with internal and external stakeholders.
  • Public Relations Officer

    Public Newspaper

    Feb 1999 - Feb 2002 -3 yrs

    Egypt

    • Job Details:The role involves planning and executing PR campaigns, creating press materials, handling media inquiries, organizing promotional events, analyzing media coverage, and liaising with clients and staff. It also includes managing budgets, timelines, and producing marketing content such as articles, brochures, and reports.
  • Skills

    • Adaptability
    • Strong Communication Skills
    • Problem analysis and solving
    • Organizational skills
    • Ability to work under pressure
    • Role model performer

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Spanish

      Advanced
    • French

      Intermediate
    Share this Profile