Basic Info

Amr Raouf

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Intelligence Specialist at Othaim Markets Egypt

Experience Details

Marketing Intelligence Specialist

Marketing/PR/Advertising , Analyst/Research, Sales/Retail

Entry Level

- Responsible for planning and implementing all company's promotion magazines and flyers and to make sure it's printed with the requested quality and monitor distribution process as well.
- Promoting the company's loyalty program and deal with customer complaints regarding it.
- Responsible for handling all social media platforms (Facebook, Twitter and Instgram) and the company's website.
- Responsible for the development and implementation of market research plans and relationships to market research suppliers/partners.
- Compiles and deliver business intelligence reports to the Executive Leadership Team on a regular basis.
- Maintains up-to-date knowledge of data sources, evaluating their credibility and potential utility, and leverages them across the company where appropriate.


Company Details

Othaim Markets Egypt

Cairo, Egypt

More than 1000 employees

Retail, Supermarkets , Wholesale Trade

http://www.othaimmarkets.com/

Jul 2015 to present (1 year 5 months)
Team leader (volunteer) at Resala Charity Organization

Experience Details

Team leader (volunteer)

Operations/Management

Experienced (Non-Manager)

Leading a team of volunteers to organize blood donation campaigns in our city and raising public awareness about donating blood. While helping people in need of blood donors to find the right donors as fast as possible.


Company Details

Resala Charity Organization

Cairo, Egypt

More than 1000 employees

Non-Profit Organizations

Resala.org

Oct 2010 to present (6 years 2 months)
Reservations agent at Dusit Thani Lake View Cairo

Experience Details

Reservations agent

Tourism/Travel, Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

Main duty is to make and process reservations through proactive selling techniques to achieve room sales and revenue. The tasks include taking and replying all reservations via telephone. Review the availability as per minimum required. Extend full cooperation within and between other departments and prepare information and documents for reports.


Company Details

Dusit Thani Lake View Cairo (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

http://www.dusit.com/dusitthani/lakeviewcairo/default-en.html

Jan 2015 to Jul 2015 (6 months)
Reservations agent at Azur Hotels

Experience Details

Reservations agent

Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


Company Details

Azur Hotels

Cair, Egypt

N/A

Hospitality/Hotels

www.azur.travel

Aug 2012 to Jan 2015 (2 years 5 months)
Accountant at Egyption Travel Service

Experience Details

Accountant

Accounting/Finance

Entry Level

N/A


Company Details

Egyption Travel Service

Cairo,Egypt, Egypt

11-50 employees

Travel and Tourism

N/A

Jun 2011 to Jul 2012 (1 year 1 month)

Achievements


Volunteering and leading a team of volunteers to help raise awareness for blood donation in Resala charity organization since 2010 till present.

Education

College Diploma in Marketing

Education Details

College Diploma

Marketing, Market Research

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

Postgraduate diploma specified in marketing

Arab Academy for Science, Technology and Maritime Transport
2014 - 2015
Accounting in accounting

Education Details

Accounting

accounting, business

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010

Certifications

Certificate details

- Goethe-Zertifikat B1

Nov 2013

N/A

N/A

N/A

Goethe Institute

N/A

ICDL Certificate
Aug 2010

Certificate details

ICDL Certificate

Aug 2010

N/A

N/A

N/A

ministry of communication

N/A

TOFEL
Oct 2015

Certificate details

TOFEL

Oct 2015

573 out of 677

N/A

490/15/eg

The Arab Academy for Science, Technology & Maritime Transport

N/A

Training and Courses

Training/Course Details

German Language

Nov 2013

Goethe Institute

N/A

Training/Course Details

English Language

Apr 2012

Minstry of Defense Language Institute (MODLI)

N/A

Training/Course Details

Photography

Jul 2015

Udemy Academy

Online course about the basics of photography

Training/Course Details

Business Writing

Aug 2015

University of California, Irvine

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

- Goethe-Zertifikat B1AccountantAccountingAdaptiveArabicBusinessBusiness DevelopmentBusiness WritingComsys Hotel Management - Front Office SystemCustomer ServiceCustomer-orientedDusit Thani Lake View CairoEnglishEnglish LanguageFinanceFlexibleFootballGermanGerman LanguageHandles StressHard WorkerHospitalityHotel ReservationsHotelsICDL CertificateInsuranceManagementMarket ResearchMarketingMarketing Intelligence SpecialistMicrosoft ExcelMicrosoft OfficeNon-Profit OrganizationsOpera Property Management SystemPhotographyPlannerReadingResearchReservations AgentRetailSalesSportsSupermarketsSurveyingTOFELTeam LeaderTourismTravelTravel And TourismTravelingWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Comsys Hotel Management - front office system

Comsys Hotel Management - front office system

: Advanced

: High

:

1-3 years

Opera Property Management System

Opera Property Management System

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

sales

sales

: Advanced

: High

:

1-3 years

Hotel Reservations

Hotel Reservations

: Advanced

: High

:

1-3 years

Surveying

Surveying

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Market Research

Market Research

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Hard worker, Customer-oriented, Flexible / Adaptive, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=333546459&trk=nav_responsive_tab_profile

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