RANDA EZZELDINE – Customer Care Supervisor at R&A Logistic

Work Experience

EICA

Sep 2017 - Feb 2020 -2 yrs, 5 months

Job Details:Translate from/to French – English and from/to French-Arabic Animal production and health, Translate from/to French – English and from/to French-Arabic Rabbit/Chicken breeding and pathology, Translate from/to French – English and from/to French-Arabic agriculture and crops,

Customer Care SupervisorFull Time
Nov 2008 - Present -16 yrs, 7 months
Egypt , Cairo
- Job Details:Develop and conduct training sessions for Customer Care Agents to implement the company policies, Manage team of 25 to assure good handling of customers’ requests, and achieve the desired level of satisfaction, Set the yearly objectives for the Customer Care Agents and follow-up their performance on monthly basis, Making sure the customer’s issue is resolved in a timely manner,
Middle East Group NegotiatorFull Time
Jul 2005 - Aug 2008 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Research / study the market to compare prices for similar group trips provided by competitors, Negotiate with the client (from 15 countries) for the best prices and drafting the sales agreement, Follow-up with the current clients on offering good prices on hot deals as a part of managing the customer portfolio,

Bachelor's Degree in Business administration and Accounting
Helwan University
Jan 1998
Bachelor's Degree in Accounting
Helwan University
Jan 1994 - Jan 1998 - 4 yr
High School - Thanaweya Amma
sacre coeur
Jan 1994