Basic Info

Randa Agha

11 years

Faqus, Egypt

Bachelor's Degree

Manager

Work Experience

Sales representative at MYS Education service

Experience Details

Sales representative

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

As sales representative my main rule is to call new customers and follow up with them till the deals are closed, during that and directly after the first call, I’m in charge of:

• Getting customers’ information and add it to our database\CRM.
• Evaluating their qualifications, test scores, and grades to recommend best universities for them that we can guarantee them admission to.
• Letting the customers know what are our procedures and what are the documents required to get them admission.
• Offering customers our prices and smartly giving them discounts if needed.
• Getting their payments' receipts and their paperwork, send it to the rest of our team in order to start working on their cases.
• Getting back to customers when needed to provide alternative solutions or to refund them.


Company Details

MYS Education service

Vienna, United States

1-10 employees

Education

myseducation.com

Sep 2014 to present (2 years 7 months)
Social media manager at Et3arraf.com

Experience Details

Social media manager

Marketing/PR/Advertising

Experienced (Non-Manager)

• Manage Social Media day-to-day activities including:
• Curate relevant content to reach the company’s ideal customers.
• Create, curate, and manage all published content (images, video and written).
• Monitor, listen and respond to users in a “Social” way.
• Develop and expand community and/or blogger outreach efforts.
• Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
• Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.
• Monitor trends in Social Media tools, applications, channels, design and strategy.
• Identify threats and opportunities in user generated content surrounding the business. Report notable threats to appropriate management.
• Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.


Company Details

Et3arraf.com

Lebanon

1-10 employees

Online Media

Et3arraf.com

Sep 2014 to Feb 2016 (1 year 5 months)
Social media content manager (volunteer) at شغل أون لاين

Experience Details

Social media content manager (volunteer)

Customer Service/Support

Experienced (Non-Manager)

 As one of the 4 managers of شغل أون لاين My role is to:
- Update page's daily status with posts that are related to our page content.
- Find recently published jobs on trusted web sites and post it on our page.
- Follow the page's strategy while posting and replying customers.
- Answer members' inquires and questions promptly.
- Always make it clear to our customers what is our strategy is and why we are servicing them!
- Increase page's members interactions by choosing posts related to their interests and page content.


Company Details

شغل أون لاين

Cairo, Egypt

1-10 employees

Online Media

https://www.facebook.com/sho3lonline

Jul 2013 to Nov 2014 (1 year 4 months)
Editor at Hayatouki.com

Experience Details

Editor

Writing/Editorial

Experienced (Non-Manager)

N/A


Company Details

Hayatouki.com (multinational)

Beirut, Lebanon

51-100 employees

Online Media

Hayatouki.com

Feb 2014 to Oct 2014 (8 months)
Editor at Qpetra.com

Experience Details

Editor

Writing/Editorial

Experienced (Non-Manager)

In Qpetra I'm asked to write daily articles concerning women and beauty tips in addition I'm asked to manage the magazine Facebook and twitter pages. This job requires me to have basic Photoshop knowledge.


Company Details

Qpetra.com

Jordan

1-10 employees

Online Media

http://www.qpetra.com/author/randaagha/

Aug 2013 to Aug 2014 (1 year)
Customer account manager at Holdinn.com

Experience Details

Customer account manager

Sales/Retail

Entry Level

N/A


Company Details

Holdinn.com

Riyadh, Saudi Arabia

1-10 employees

Marketing and Advertising

Holdinn.com

Dec 2013 to Mar 2014 (3 months)
Editor at آخر الأخبار

Experience Details

Editor

Writing/Editorial

Experienced (Non-Manager)

I wrote for آخر الأخبار culture articles for 6 months. Use these links to see some of my articles: http://bit.ly/1gxzlVa http://bit.ly/18eFKfA http://bit.ly/1bkdnz1


Company Details

آخر الأخبار

Egypt

11-50 employees

Online Media

http://www.akherelakhbar.net/

May 2013 to Oct 2013 (5 months)
Shift Manager at Isal service Provided by sual &Jawab ltd.

Experience Details

Shift Manager

Customer Service/Support

Manager

My role was to search for trusted and accurate information using search engines such as Google.com to answer clients' questions.
After promotion, my role was to:
- Revise the researchers' answers and to teach them how to answer precisely and quickly to get the client satisfied.
- Partly set the business plan of our SMS service.
- Deliver a monthly report.
- Report any technical errors to the technical team.
- Partly set researchers' training and tests.
- Monitoring researchers' performance.
- Recruit and interview new researchers.


Company Details

Isal service Provided by sual &Jawab ltd.

Riyadh, Saudi Arabia

51-100 employees

Consumer Services

https://www.facebook.com/pages/isal/35471424234?sid=0.1591306272894144

Oct 2009 to Nov 2012 (3 years 1 month)
Writer (volunteer) at Karakeeb Magazine

Experience Details

Writer (volunteer)

Writing/Editorial

Entry Level

Writing article concerning about HR and marital advices


Company Details

Karakeeb Magazine

Cairo, Egypt

51-100 employees

Media Production

N/A

Aug 2012 to Oct 2010 (1 year 10 months)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Zagazig University, Egypt

C / Good / 65 - 75%

Egyptian laws

N/A

Zagazig University
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Faqus secondary school for girls

Egypt

2007

C / Good / 65 - 75%

N/A

Faqus secondary school for girls
2007

Training and Courses

Training/Course Details

WordPress

Dec 2012

Waqf Online

N/A

This profile is outdated!
Last update more than 6 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentConsumer ServicesCustomer Account ManagerCustomer ServiceCustomer-orientedEditorEditorialEducationEnglishHard WorkerHayatouki.comLawMarketingMarketing And AdvertisingMedia ProductionMicrosoft OfficeOnline MediaOrganizerReadingRetailSalesSales RepresentativeShift ManagerSocialSocial MediaSocial Media Content ManagerSocial Media ManagerSupportTeam PlayerWordPressWriterWriting

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Writing

Writing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

writing

writing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Social, Team Player

Online Presence

https://eg.linkedin.com/in/randaagha

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