Basic Info

Rana Shetaiwy

Less than 1 year

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Sales and Services Officer at HSBC Bank Egypt

Experience Details

Sales and Services Officer

Banking

Entry Level

• Achieve individual RBWM performance metrics
• Meeting customer expectations in terms of efficiency, accuracy, timelines and professionalism of response either face to face, in written or at the telephone.
• Effective use of tools and information to drive customer service delivery and RBWM performance
• Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date
• Ensure all customer needs are met and sales opportunities are maximized
• Undertake effective Individual Reviews
• Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads
• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales activities.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

Hsbc.com.eg

Feb 2015 to present (1 year 10 months)
Office Manager at Yubb Software

Experience Details

Office Manager

Administration

Entry Level

N/A


Company Details

Yubb Software

Cairo, Egypt

11-50 employees

Computer Software

Yubbsoftware.com

Aug 2014 to Feb 2015 (6 months)
Intern at AIESEC (student activity)

Experience Details

Intern

Analyst/Research

Student

• Participated at Ateneo de Manila University in project Explore Philippines
• Traveled around provinces in the Philippines and documented personal experience of the culture and locations
• Published promotional materials on the Explore Philippines website and online pages
• Conceptualized and implemented an ecotourism project within a team
• Raised awareness of the project through online promotions


Company Details

AIESEC (student activity)

Manila, Philippines

N/A

Dec 2011 to Jan 2012 (1 month)

Education

B.A in Economics

Education Details

B.A

Economics, Minor:Art

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

Relevant coursework includes, Micro-Economics, Macro-Economics, Public Finance, Money and Banking, Finance, Accounting, Economic Development, International Trade, Labor Economics, and Econometrics.

N/A

American University in Cairo (AUC)
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port Saied Language School

Egypt

2009

B / Very Good / 75 - 85%

N/A

Port Saied Language School
2009
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ARTAdministrationAndroidArabicBankingCommunicatorComputer SoftwareEconomicsEducationEnglishFacebookHSBC Bank EgyptHard WorkerInnovativeInternMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMinor:ArtOffice ManagerPaintingPersistentPinterestPunctualityReadingRecruitmentResearchRiskSales And Services OfficerSmillingSuccessSwimmingTeam PlayerTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Economics

Economics

: Expert

: Extreme - I love it!

:

3-5 years

ART

ART

: Advanced

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Beginner

: Little

:

Less than 1 year

Key Skills

Communicator, Hard worker, Innovative, Persistent, Team Player

Online Presence

https://www.facebook.com/rana.shetaiwy

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