Rana Waheed Zayed

Customer Service AgentFull Time

• Job Details:I had worked for Wasla Outsourcing for Vodafone Egypt as a Customer Service Agent for 8 month. Duties: Answer calls and respond to emails. Handle customer inquiries both telephonically and by email. Research required information using available resources . Manage and resolve customer complaints . Provide customers with product and service information. Enter new customer information into system . Update existing customer information . Process orders, forms and applications. Identify and escalate priority issues . Route calls to appropriate resource. Follow up customer calls where necessary . Document all call information according to standard. operating procedure, complete call logs.