Rana Mohamed kotb

Teleperformance

• Moderator/moderation AgentFull Time

  Mar 2017 - Dec 2017 -9 months

  Egypt , Cairo

  • Job Details:- Handle customer comments and messages in the different social media platforms. - Handle purchasing orders online. - Confirming purchasing orders on system. - Follow up with customers before and after sale calls. - Offering products to customer within a call. - Live chat with customers to explain the products. - Deal with customers for trailing products, in door. - Handle customer complaints. - Contacting and follow up with operation department. - Create and update content, scenarios, and templates. - Update reviews on social platforms.
• Customer Service RepresentativeFull Time

  Apr 2016 - Feb 2017 -10 months

  Egypt , Cairo

  • Job Details:- Manage all the inbound and outbound calls according to the call center policy and Procedures. - Distribute the customers on the sales branched according to the approved policy and Procedures. - Transfer the calls to the departments according to the call nature. - Maintains call center database by recording all the data for the inbound and outbound calls according to the call center. - Providing guidance in areas of professional matters as requested or needed according to the call center policy. - Attend the call center daily meeting to discuss the work flow and set a creative solution for the most common problems and the call center development plans. - Perform standardized activities and tasks efficiently and effectively. - Updates job knowledge by participating in educational opportunities. - Prioritizing and achieving multiple tasks, establishing and meeting deadlines. - Follow the approved escalation policy to ensure the customer satisfactions. - Prepare daily report on all the accomplished activates and send it to the direct manager.