Rana Abd El Raziik
Collections team manger at Creditors management solutions UAE
Maadi, Cairo, EgyptWork Experience
Senior Collection SpecialistFull Time
Creditors management solutions UAE
Dec 2019 - Aug 2020 -8 months
Egypt , Cairo
- Job Details:Worked as colle ctor then i got promoted to be a senior collections specialist after receiving a best collector reward And finally become a collections team leader *call customer Inform them about their liabilities Follow up with them to pay the instalment of their liabilities And finally set plans with my team to achieve our targets Monitoring my team and make one to one
Collections team mangerFull Time
Creditors management solutions UAE
Dec 2018 - Present -6 yrs, 7 months
Egypt , Cairo
- Job Details:Worked as colle ctor then i got promoted to be a senior collections specialist after receiving a best collector reward And finally become a collections team leader *call customer Inform them about their liabilities Follow up with them to pay the instalment of their liabilities And finally set plans with my team to achieve our targets Monitoring my team and make one to one
Customer service agentFull Time
etisalat uae
Dec 2015 - Dec 2018 -3 yrs
Egypt , Cairo
- Job Details:I gain enough experience in this jop as i deal with different nationalities form different countries I learn how to deal with customers how to get customer satisfaction and i also worked as salles and finally get pormoted as quality assuarnce
Customer service representitaveFull Time
Orange egypt
Jan 2015 - Dec 2015 -11 months
Egypt , Cairo
- Job Details:Worked as call center agent gain more experience for cs
Education
bachelorya in accounting
Benha University faculty of commerce english sectionJan 2012 - Jan 2016 - 4 yr
Achievements
Worked as a cashier at ameco foods company dairy queen branch at city stars mall for 6 month (2011) Worked as a sales at vero mooda branch at cairo festival city mall for 3 years start from 2012 till 2015 Worked as a customer service representative agent at orange egypt for one year ( jan 2015 till Dec 2015) Worked as customer service representative for vip class then got promoted to be in a back office and complaints handling team at etisalat UAE for more then two years (Dec 2015 Dec 2018) Worked as a senior collections agent at creditors management solutions UAE company authorised from almost UAE banks specially ADIB and Emarites Islamic bank then promoted to be a collection team leader for ADIB ( outsource ) Them promoted to be a senior collections specialist at ADIB UAE ( insource) for more than two years (Dec 2018 till present)
Languages
English
FluentArabic
FluentFrench
Intermediate