RS

Rana Mohamed Shawki

Quality Assurance Representative at Orbit Showtime Network

Zaher, Cairo, Egypt

Work Experience

  • Quality Assurance RepresentativeFull Time

    Orbit Showtime Network

    Dec 2016 - Present -8 yrs, 7 months

    Egypt , Cairo

    • Job Details:1- Listen calls to Customer Service and Retention agents. 2- Train the newcomers. 3- Create the reports of my teams. 4- Distribute the monthly structures to my team.

    • Education

    • Bachelor's Degree in accounting

      Ain Shams University (ASU)

      Jan 2012 

    Skills

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    • French

      Intermediate

    Training & Certifications

    • English Course

      Ministry of Defense Language Institute·2013

    • English Course

      Ministry of Defense Language Institute·2013

    • Customer Service Representative

      Raya Contact Center Company·2012

    • Communication Skills

      Raya Contact Center Company·2012

    • Specialized Accounting Program S.A.P (Accounting Diploma)

      Ain Shams university·2012

    • Specialized Accounting Program S.A.P (Accounting Diploma)

      Ain Shams university·2012

    • ICDL Course From

      Ministry of Defense Language Institute·2012

    • ICDL Course

      Ministry of Defense Language Institute·2012

    • Human Recourse (H.R)

      Ain Shams university·2011

    • Human Recourse (H.R) from Success Skills Program 3

      Ain Shams university·2010
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