Rana Nabil Shaker

Shop Manager

Nasr City, Cairo, Egypt

Paris group

Feb 2018 - Jun 2019 -1 yr, 4 months

United Arab Emirates , Dubai

Azadea

Aug 2017 - Mar 2018 -7 months

Egypt , Cairo

Alshaya

Jan 2015 - Jan 2017 -2 yrs

Egypt , Cairo

Job Details:- Completes store operational requirements by scheduling and assigning employees;following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees - Maintains store staff job results by coaching, counseling, and disciplining ‎ employees; planning, monitoring, and appraising job results. ‎-Achieves financial objectives.‎ - Ensures availability of merchandise and services .‎ -

IHG

Feb 2013 - Jan 2015 -1 yr, 11 months

Egypt , Cairo

Job Details:- Welcome guests during check-in and giving a found farewell to guest while checkout. ‎ - Handling guest complaints and concerns in an efficient and timely manner - Overseeing VIP guests, arrivals and departures. -Detailed information regarding arrivals and room requirements.‎ -Have up to date information on daily room occupancy. - Providing excellent customer service as per hotel standards -Check on VIP reservations, complete their pre-registration formalities - Collect Guest feedback during guest departure along with his likes and dislikes.‎

BA in mass communication
Misr University for Science and Technology (MUST)
Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Armenian catholic sister's school
Jan 2008