Rana Abdelazeam

Customer support specialistFull Time

• Job Details:• Respond to customer queries in a timely and accurate way, via phone, chat. • Identify customer needs and help customers use specific features. • Update our internal databases with information about technical issues and useful discussions with customers. • Gather customer feedback and share with our Product, Sales and Marketing teams. • Assist in training junior Customer Support Representatives.

Call Center AgentFull Time

• Job Details:• Handle all incoming/outgoing calls of the call center. • Provide follow up, occasional campaigns and call backs blended with normal inbound calls. • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. • Handle and solve all inquiries, requests and complaints received via all channels available (phone, e-mail and …etc). • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (Customer Support and Activation, Outbound & SaveInitiatives …etc). • Communicate with other departments all relevant customer inquiries if applicable (Maintenance Department & Sales … etc.). • Achieve the requested staffed time on a daily basis to minimize lost call rate. • Provide proper information to customers with complete and comprehensive understanding of products and services.