Rana Saad

Senior Officer

• Job Details:Explained travel terms and conditions to customers to ensure a full understanding of their rights and obligations. Provided detailed travel information to customers on visas, customs, currency, and other requirements. Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services. Developed customer loyalty programs to increase repeat business. Created and maintained a customer database to track reservations, contact information, and preferences. Developed and implemented policies and procedures to ensure compliance with safety and security regulations. Evaluated team performance and provided constructive feedback to help team members improve success. Monitored team performance and performance metrics to identify areas of improvement. Developed team goals and objectives and monitored progress to ensure successful completion of tasks. Led team meetings to discuss progress and review any challenges faced. Resolved conflicts in a professional and timely manner. Worked with Binance team in reporting the bookings number and amounts. Developed sales force to meet the quality team requirements.

Customer Account Manager

• Job Details:Managed customer accounts and maintained accurate records of customer interactions. Rapidly identified root causes of customer issues and provided accurate solutions. Diagnosed and troubleshot technical issues with hardware, software, and networks. Developed a customer feedback survey that identified customer pain points and areas of improvement. Monitored customer accounts for overdue payments and initiated collection activities. Analyzed customer financial data to evaluate ability to pay and determine payment terms.