Rana Osama

Customer serviceFull Time

• Job Details:Handle inbound and outbound customer calls, addressing inquiries related to banking products, services, and account issues. Assist customers with account management, transactions, and resolving discrepancies in a timely and efficient manner. Provide professional customer support, delivering accurate information on loan applications, credit cards, and online banking. Troubleshoot and resolve customer complaints, escalating complex issues to relevant departments as needed. Maintain up-to-date knowledge of banking regulations, policies, and product offerings. Record detailed notes of customer interactions and follow up on unresolved issues. Achieve monthly performance targets, including customer satisfaction scores and call handling time.