Rana Darwish Mustafa

Fts Travels

• Travel tour leaderFull Time

  Jun 2023 - Feb 2025 -1 yr, 8 months

  Egypt , Cairo

  • Job Details:o Manage Incoming Tourism files not outgoing or Hij and Omra o Capable of all Tourism Manager duties for incoming business . Preparing Packages & quotations for tour operators. o Prepare programs quotations (all kind of programs inside Egypt). o Contact hotels for seasonal hotels contracts. o Responsible for organizing and executing the sightseeing all over Egypt. o Book tour guides o Send service orders to the representative offices in Hurghada, Sharm, Luxor and Aswan. o Responsible for opening the file and its financial procedures o Send periodic reports to tourism manager and tourism GM o Prompt dealing with the last minute request o Preparing quotations and itineraries. o Making arrangements for Ticket, transportation, accommodation, tours and activities inside Egypt. o Interact with clients over Phone, E-mail. o Handling invoices and issuing of vouchers. o Having good communication with customers / suppliers and Hotels o Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
• Travel Team LeaderFull Time

  Oct 2021 - Apr 2023 -1 yr, 6 months

  Egypt , Cairo

  • Job Details:o Make budget and sales plan for the markets under your regional sales scope, including (countries, agent list, products, incentive…etc.). o Bench the market for competitors’ products and packages related to our destinations. o Responsible for Sales Team. o Coordinating with the product team of each market to obtain the packages to submit to the agents. o Coordinating between agents’ requests, operation and product team. o Reply and follow-up on all agents inquiries on time with high professionalism. o Handle unforeseen problems, complaints and determine eligibility for money returns. o Achieve monthly / quarter target calculated by the management.