Rana Osama Mohamed

Telesales Team Leader Full Time

• Job Details:Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved Ensure individual KPIs and lead generation KPIs for Key Account Managers are met Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement. Ensure compliance and relevant legislative responsibilities Responsible for the current systems, policies and procedures used by the Telesales team Make recommendations regarding any changes or new operational processes and implement those changes once approved by management Make sure that all employee performance issues are managed promptly and effectively. Use the CRM to manage and report Telesales activities.