Rana Salem Mustafa

Account Manager

New Cairo, Cairo, Egypt

Forks and folks digital marketing agency

Dec 2021 - Jul 2022 -7 months

Egypt , Cairo

Job Details:Communicating with clients to understand their needs  Supervise the moderators , content creators and the graphic designer team.  Manage and lead the photoshoot for each client and ensure that their requires are met.

National Aviation Services (NAS Kuwait)

Nov 2018 - Oct 2021 -2 yrs, 11 months

Kuwait , Kuwait City

Job Details:• Passenger Service Agent (Turkish Airlines Team) Job description:  Inspect and verify passenger documentation.  Issue boarding passes for the passengers.  Manage passenger baggage processing including handling and fee calculation if applicable.  Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors and passengers needing wheelchair assistance.  Assist Ramp service Agents to ensure that wheelchairs , strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Tres Jolie Travel Company

Feb 2011 - Jun 2018 -7 yrs, 4 months

Egypt , Alexandria

Job Details: In charge of the customer service department .  Responsible to solve any problem related to the customers .  Give tasks to employees and observe their progress to ensure tasks are done efficiently.  Receive customers complains and take it in consideration to achieve clients satisfaction.  Monthly report to our head office in Cairo about the work flow in our branch.  Work as a travel consultant .  work in Religious Tourism ( Hajj and Umra trips) .  Work in domestic , outgoing Tourism.  Book hotels all over the world.  Work in Visa Section : Take appointments for customers and prepare applications that Embassies required to apply for a visa .  Ticketing Agent (Galileo System) and low coast carriers like (Air Arabia , Fly Dubai , Fly Nas ,..etc ).