Rana Mandour

Customer Development Manager

New Cairo, Cairo, Egypt

Venture capital

Mar 2022 - Jun 2022 -3 months

Egypt , Cairo

Job Details:- Meeting with clients to discuss project requirements and address any concerns. - Working with marketing to develop marketing strategies that will effectively reach target audiences. - Conducting primary research using surveys, focus groups, or other research methods to identify market needs and gather information about customer preferences. - Planning and overseeing all aspects of a project’s development, including planning timelines and budgets. - Presenting findings and recommendations to stakeholders such as senior management or boards of directors. - Reviewing and analyzing data from various sources to identify industry trends and opportunities for growth. - Developing company policies and procedures related to customer service standards. - Recruiting new customers by identifying potential clientele through market research and networking with individuals and companies within the industry. - Managing client relationships by providing ongoing support to ensure customer satisfaction with products and services offered by the organization.

motargam

Nov 2019 - Mar 2022 -2 yrs, 4 months

Egypt , Cairo

Job Details:- Ensuring that all clients are provided with proper training on the company’s products or services. - Review client applications to determine which applicants meet the firm’s criteria for new clients. - Meet with clients to discuss their needs, goals, and risk tolerance levels in order to determine appropriate investments. - Coordinating with other departments within the company to ensure that client accounts are set up properly. - Meeting with clients to discuss any concerns they may have about their accounts, as well as helping them to understand the company’s products or services. - Establishing and maintaining relationships with clients by providing ongoing service and support. - Monitoring client accounts to ensure that they are compliant with any regulatory requirements. - Recommending changes to a client’s portfolio based on fluctuations in the market or economic conditions.

Nas Trends

Jul 2016 - Nov 2017 -1 yr, 4 months

Egypt , Cairo

Job Details:- Collecting customers’ orders through the different channels and creating orders in magneto. - Preparing the shipment and arranging with shipping partners to deliver the orders. - Tracking orders and ensuring the orders have been delivered on time. - Following up with the customers to ensure they are satisfied with our products and services. - Collecting customers’ orders through different channels and creating orders in magneto. - Managing inventory stock and ensuring our site catalog is up to date. - Responding to customers’ inquiries on social media channels. - Leading an initiative to introduce our products to b2b customers, closing the first batch of deals, and proving the model's viability. - Representing the company and managing its kiosk in exhibitions and events. - Contributing to digital marketing activities through ideas and content generation for our social media channels.