Rana Nagy Khalil

Office ManagerFull Time

• Job Details:•Overseeing general office operation •Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers. •Coordinating appointments and meetings and managing staff calendars and schedules. •Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. •Coordinating domestic and international travel, including flight, hotel, and car rental reservations. •Purchasing office supplies and equipment and maintaining proper stock levels. •Producing reports, composing correspondence, and drafting new contracts. •Creating presentations and other management-level reports. •Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. •Completes operational requirements by scheduling and assigning employees; following up on work results • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends •Maintains office staff by recruiting, selecting, orienting, and training employees.

-Trainer for clinic Manager and Responsible for contracting and insurance companies Full Time

• Job Details:Deal directly with customers either by telephone, electronically or face to face. ● Respond promptly to customer inquiries. ● Handle and resolve customer complaints. ● Obtain and evaluate all relevant information to handle product and service inquiries. ● Provide pricing and delivery information. ● Perform customer verifications. ● Organize workflow to meet customer timeframes. ● Manage customers' accounts. ● Keep records of customer interactions. ● Record details of inquiries, comments and complaints. ● Record details of actions taken. ● Prepare and distribute customer activity reports. ● Maintain customer databases. ● Communicate and coordinate with internal departments. ● Follow up on customer interactions. ● Provide feedback on the efficiency of the customer service process. ● Responsible for outlet store and Treasury. ● Supervision of purchasing outlet needs. ● Learn clinic Manger how to Manage their clinic ● Responsible for collecting claims form from all clinic and preparing the sheets of insurance companies' claims Form ● Submission of claims to insurance companies for collection.

customer serviceInternship