Rana Mahmoud Kandil

Senior collection specialistFull Time

Collection SpecialistFull Time

• Job Details:Collect the Instalment of policies from the customers. Dealing with Banks sector regarding client’s transactions. Responsible for directing the collectors to visit the customers to collect the instalments Accessing on ebeo system Accessing on paymob app.

Customer service agentFull Time

• Job Details:Answering phones from customers professionally and responding to customer inquiries and complaints. Processing forms, orders, and applications requested by the customers. Obtaining and evaluating all relevant data to handle complaints and inquiries. Establishes policies by entering client information and confirming pricing. Handling social media tasks ( WhatsApp Queue ) customer inquiry and complains •QR generation ( Access permission ) Vee app •Eservice application and tool checking account activation and verifying id. •Accessing on Oracle System