Rana Ramadan Ibrahim

Postpaid Call Center AgentFull Time

• Job Details:Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints. Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services. Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices. Use available learning methods and tools to develop own skills Use the available tools and systems to document customer requests and to provide the correct information and services Update own awareness of all the services and products provided by the company. Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems