Rana Hassan

Sales ManagerFull Time

• Job Details:⦁ Establish relationships with new customers. ⦁ Maintain and grow relationships with existing customers. ⦁ Strive to improve customer satisfaction through excellent customer service. ⦁ Identify and respond to client needs. ⦁ Reach out to customer leads through cold calling. ⦁ Keep a high level of knowledge about existing services, and learn about new services as they come in. ⦁ Anticipate the needs of clients and address them accordingly.

Customer Service RepresentativeFull Time

• Job Details:⦁ Provides first point of resolution to University customers, particularly current students and office visitors. ⦁ Assist in customer enquiries via range of multimodal channel, including telephone, face-to-face, email, social media, web chat. ⦁ Assist the marketing department in qualifying leads generated by social media campaigns. ⦁ Assist the admissions department in their process till the student enter the campus.

Customer Service SpecialistFull Time

• Job Details:⦁ Resolve customer complaints via phone, email or social media. ⦁ Resolve product or service complaint by Following up with all company departments including marketing, sales, purchasing, delivery, quality, accounting and warehouse to ensure the complaint is solved. ⦁ Perform products survey to measure the customer's satisfaction with the products. ⦁ Perform complaint survey to measure the customer's satisfaction with the complaint solution. ⦁ Perform continues improvement to the complaint policy and complaint process.