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Rana Hassan Elshatby

Call center supervisor at Nader Academy

Moharam Bek, Alexandria, Egypt

Work Experience

  • Call center supervisorFull Time

    Nader Academy

    Dec 2021 - Present -3 yrs, 7 months

    Egypt , Alexandria

    • Job Details:Supervising employee communication with customers by assigning them assignments, such as regular contacts to follow up with customers or to promote new products and overseeing the reception of calls about some of our services, such as official appointments, Parents follow-up at son level, or time of the lecture.

  • Social media developerFull Time

    Nader Academy

    Mar 2020 - Dec 2021 -1 yr, 9 months

    Egypt , Alexandria

    • Job Details:-Develop social networking sites. - Targeting posts for daily time appointments. - Promote products. - Increasing the number of followers, advertising, and user interaction.

  • AccountantFull Time

    American Academy

    Jan 2019 - Jan 2020 -1 yr

      • Education

      • Economic Studies And Political Science in Economy

        Alexandria University (ALEXU)

        Jan 2018 - Jan 2022 - 4 yr

      Achievements

      Best project in Diploma of Banking at Banker’s Lounge( September 2021) • public relations member at ops family in the faculty of Economic and political (from October 2019 to March 2020) -dealing with workspace owners and restaurant owners -Making offers for events that we are setting up in our college. • public relations member at a simulation model of the league of Arab states (from December 2018 to May 2019) -Contacting with the marketing department to ensure that the PR campaigns are aligned with all Simulation strategic goals. -Relevant plans for growth and new business opportunities. -Amplify content and social concepts to propel brand awareness while representing the brand voice, and staying consistent with current trends and media opportunities. • 1 year active volunteer at Ressala Charity Organization ( from January 2015 to January 2016)

      Skills

      • IELT
      • HR Diploma
      • Diploma of banking
      • Bank trainings

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      • Turkish

        Beginner

      Training & Certifications

      • IELTS

        Cambridge University·2022

      • Human resource development

        The Arabic Academy for Science, Technology and maritime transport·2021

      • Diploma of Banking

        Banker's Lounge Diploma (·2021

      • Summer Internship

        Commercial International Bank·2021

      • Summer Internship

        Banque Misr·2021

      • Summer Internship

        Exports Development Bank of Egypt·2021
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