Rana Hamdy

Customer Service AssistantFull Time

• Job Details:-Manage large amounts of incoming phone calls -Identify and assess customers' needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Provide accurate, valid, and complete information by using the right methods/tools -Meet personal/customer service team sales targets and call-handling quotas -Handle customer complaints, and provide appropriate solutions and alternatives -Follow communication procedures, guidelines, and policies -Take the extra mile to engage with customers